does not expand on mobile

  • Resolved lshenefield

    (@lshenefield)


    3 months, 2 weeks ago

    On this page, under year 1971, the State Hospital block, the expander works on desktop but not on mobile, on an iPhone chrome browser. Same in Firefox. Any help?

    Thank you!

    Luke

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author edmon.parker

    (@edmonparker)

    HI @lshenefield,

    Thank you so much for your request.
    Do you have any cache plugin on your website? if yes, Could you please try to exclude our plugin from the cache plugin?

    How do you exclude your plugin from a cache plugin? If you can provide the text or guidance, I can try to work out how to exclude it. I use Litespeed cache and have this same problem. It intermittently displays the read more and sometimes it doesn’t display, this happens on all devices and OS.

    Plugin Author edmon.parker

    (@edmonparker)

    Dear @beknowin,

    You could temporary deactivate the cache plugin and check like that, if it fix please try ask to that plugin support how to exclude one plugin from the cache.

    The most cache plugins provide such a solution

    Thread Starter lshenefield

    (@lshenefield)

    Hi again, thank you for that. @beknowin, I went to Siteground and asked them. I am using their plugin “siteground optimizer”, which has front end optimizations and also caching. We disabled jss and css front end optimizations and now it works. Thank you!

    Plugin Author edmon.parker

    (@edmonparker)

    If you will have any other questions feel free to ask.

Viewing 5 replies - 1 through 5 (of 5 total)
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