• Resolved Flytrap

    (@flytrap21)


    I am not sure if there is a setting I have missed somewhere (there is no settings page), but this plugin does not appear to export WooCommerce user data such as billing and shipping customer information.

    Please help

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Javier Carazo

    (@carazo)

    @flytrap21,

    Yes this plugin export by default all WooCommerce data.

    Maybe your orders has been made by guest customers and they are not registered into WordPress database as users?

    Thread Starter Flytrap

    (@flytrap21)

    When I go to users I can see thousands of customers. Our website does not permit guest checkout… so, there are no guest customers. I have also tested the plugin here https://demo.tastewp.com/import-users-from-csv-with-meta. I installed WooCommerce and Import Export WordPress Users and WooCommerce Customers plugin. I can export the WooCommerce data using Import Export WordPress Users and WooCommerce Customers plugin, but Import and export users and customers plugin does not even export the WooCommerce fields, let alone the data.

    Plugin Author Javier Carazo

    (@carazo)

    @flytrap21,

    In the fresh install, you did have customers with data filled.

    If data is empty, it is not exported (even as an empty column).

    Fill in the data of a user and you will get it.

    Thread Starter Flytrap

    (@flytrap21)

    Like I said, we have tens of thousands of registered customers on our ecommerce platform. The reason I want to use Import and export users and customers plugin is because it says that it also exports all the user meta-data associated with the customer. The other plugin we have been evaluating is able to export all the WordPress and WooCommerce data for all the customers, but it does not export the additional meta-data which we need.

    So, if you can help me figure out why your plugin does not export any WooCommerce data (but other plugin does), I would really appreciate it because we really need the additional user meta-data.

    Thank you in advance.

    Plugin Author Javier Carazo

    (@carazo)

    @flytrap21,

    Have you checked in your JS console or in the network tab if some error appears?

    Thread Starter Flytrap

    (@flytrap21)

    We uninstalled and reinstalled the plugin, and now it seems to be working.

    Not sure why it was not working before.

    Plugin Author Javier Carazo

    (@carazo)

    Uhm, this is absolutely strange… but much better in this way.

Viewing 7 replies - 1 through 7 (of 7 total)
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