Does not fulfil the services

  • In the long run, I am really disappointed. Initially I tried the free feature, which was fine. Then I switched to the paid version. But unfortunately the plugin does not perform as it should. Posts are often not posted. Then you are linked to an instruction page, which is useless.

    The really annoying thing is that the interruptions to the network occur more frequently. You are forced to check it all the time, which in the end is no longer a time saver. If one does not notice that the connection to the social media accounts is interrupted, all the preparation of the posts is for nothing!

    Error messages also constantly when logging in. I don’t know what’s going on.

    In the end, you only get links with prefabricated answers from the support team. This is definitely not sufficient for a paid plugin! If a plugin needs its own forum/community page, that doesn’t bode well. Something like this should be possible for users of the free version. For a paid version I expect the help of the support. I can find link pages and instructions on my own. Especially since they are so long that I have to read them for an hour.

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  • Plugin Support Blog2Social-Support

    (@blog2socialsupport)

    Hello @daniela32,

    Thank you for your feedback. I am sorry for the inconvenience that you have experienced.

    We do our best to make sure that everyone can work with Blog2Social to their full satisfaction.

    Blog2Social runs smoothly on more than 60.000 websites worldwide and we are sure it will work for yours as well.

    Please note that WordPress does not allow support in the WordPress review section. All your questions were answered by email and via Facebook.

    Blog2Social works with the official API interfaces. The need to re-authenticate a connection may become necessary if a network further develops or revises an interface. Some social platforms make re-authentication necessary in regular intervals. . This is out of our sphere of influence.

    An optimization of the notification process for expired connections (authentications) for customers is already in development.

    Please note that our support is always dedicated to providing working solutions. Since WordPress configurations and the individual options which are available for every Blog2Social user have grown so extensively over time, we provide very detailed instructions and guides to support everyone with detailed information as good as possible. However, we do always provide prompt personal support, per email, phone, in our support community and on social media.

    Please let us know if we can still help you with any issue.

    Thank you for your understanding.

Viewing 1 replies (of 1 total)
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