DOES NOT PROCESS THE INFO

Hi @maza25,

We didn’t make any changes in the latest version that would cause this issue. It’s possible that there’s a conflict with another plugin.

Please try deactivating all other plugins except for AST and WooCommerce, and check if the issue persists.

Best regards,
Gaurav

I’ve already tried doing that, and it keeps happening, it doesn’t work.

I found the problem, it’s with the loco traslate plugin, they say the problem is yours, so what do I do?

We have checked the issue with the Loco Translate plugin and couldn’t replicate the problem on our end. Could you please record a video demonstrating the issue and share it with us? This will help us better understand the problem and find a solution for you.

https://youtube.com/shorts/IcqAx5R-Owk?feature=share

Hi, I’ll show you what happens when I try to finalize the order by placing the tracking.
When I deactivate the plugin, El Loco Translator does the process and finishes it correctly. When it is active, it remains like that forever.

Thank you for the video.

Which language are you using on your website?

Could you please check the error log to see if there are any errors related to our plugin? You can do this by navigating to WooCommerce > Status > Logs and searching for the fatal-error logs.

Let me know if you find anything, and we’ll investigate further.

Best regards,
Gaurav

Here’s what I found:

SoapClient: Your server does not have the SoapClient class enabled – some payment gateway plugins that use SOAP may not work as expected.

WooCommerce Legacy REST API Package: The Legacy REST API plugin is not installed on this site.

The error you found is not related to our plugin. It seems to be related to SOAP and the Legacy REST API, which might affect some payment gateways. If you’re experiencing issues with payment gateways, enabling SoapClient on your server may help.

Let me know if you need further assistance!

Best regards,
Gaurav

Ok but I still have the problem as I showed you in the video, and I can’t find a solution anywhere.

Which language are you using on your website?

Latin Spanish

So, is there any solution?

We couldn’t replicate any issue with Latin Spanish while adding tracking to the orders.

Can you tell me what I can do?

Could you please check the browser console for any jQuery errors when you’re adding the tracking information to the orders? This could help identify the issue. If you find any errors, feel free to share them so we can assist further.