Does not update records but creates anew

Hey @madcrach,

The product is not updated, but created anew

This is most likely due to using a “New Items” import that didn’t create the product previously. Depending on the situation, you might have to use a different import type. This guide explains each import type and when you should use them: https://www.wpallimport.com/documentation/import-types/.

for some reason, up-sell does not compete

I’d have to check the import settings and data to advise on this. Please replicate the problem on a sandbox site at https://www.wpallimport.com/debug/, then send us the sandbox site URL and a brief explanation of the issue at https://www.wpallimport.com/support/.