DO NOT INSTALL

  • After spending hours configuring, linking and integrating, I get the command (new ticket, show tickets) options inserted into BP user page but when they’re clicked, nothing happens. Nothing. Nada. Zip. Zero.

    No installation support. No way to contact support.

    Uninstall is an easter-egg hunt, like a lot of features. You have to look at the FAQ on the plugin page to see that you have to check on box at the end of a page in one of the tabs on the advanced settings. You can proc a pop-up that says cleaning, but you can’t proc on that event to tell the user to how to delete data or, optimally, query and then take the action at run time?

    That and, omg, $200/year for support/features. Wow.

    For the first time, I wish you could thumb-down or vote to ban a plugin to get the attention of WP admins. 44% of all reviews in the past year are 1-star. No updates or fixes in over three months. Why doesn’t WP.ORG see this?!?

    tl;dr: Horrible time-consuming mistake of epic proportions

    • This topic was modified 3 years, 7 months ago by mshallop.
    • This topic was modified 3 years, 7 months ago by mshallop. Reason: Got screwed even harder by the plugin on uninstall
    • This topic was modified 3 years, 7 months ago by mshallop. Reason: still pissed off at this crapware
    • This topic was modified 3 years, 7 months ago by mshallop. Reason: yeet on them for lousy UI practices
Viewing 1 replies (of 1 total)
  • Plugin Author yeisonbp

    (@yeisonbp)

    Hi @mshallop,

    I apologize for this experience. I wanted to clarify some points:

    1- Please explain when you say BP so that I can replicate the issues and diagnose properly The more descriptive the information you share us, the better will be for replicating/troubleshooting. Each website is unique. Is this related with BBPress or BuddyPress? You can check our incompatible plugins list here:

    – https://getawesomesupport.com/documentation/awesome-support/known-plugin-incompatibilities/

    2- Did you contact us in the premium support ticket? You can share me the id so that I can investigate deeply.

    – https://getawesomesupport.com/submit-ticket

    We also have a contact form for other topics and also proper routing:

    – https://getawesomesupport.com/contact/

    3- Did you use custom code when integrating? If so, we are not able to offer support as it will be very difficult for us to replicate and analize the code changes.

    4- For the data cleanup. it is a feature used from other plugins like BbPress as well: you need to use the plugin to delete the data stored and then uninstall the plugin.

    5- There have been several WordPress moderators who have been helping moderating in the multiple reviews users, and we are in contact in WordPress regarding present and future plans, so they are aware about our efforts.

    6- We are planning to release an update soon, and we continuously test that our plugin and our add-ons (more than 40 add-ons) are compatible with the latest versions of WordPress.

    7- Our products are not overpriced and offer the right features for the right price, and we even offer discounts for bundles. We also offer a demo site where everybody can go and test our add-ons and we even setup custom test sites before they take the decison for getting the add-ons/bundles:

    – https://asdemo.awesomesupport.com/

Viewing 1 replies (of 1 total)
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