Does not work

  • Resolved jgorres

    (@jgorres)


    2 years, 11 months ago

    Hi Matthias,

    It seems I am facing the same problem as the very first support requester:

    The plugin tells me the number of existing images and thumbnails, the number of thumbnails in need of generation.

    I start the analysing process, the progress bar stucks at 0%. If I close the popup I am asked whether I would like to stop the running process.

    If I go straight to bulk re-generation and click the button “regenerate” the progress bar stucks at 0%.

    PHP version is 8.0.13.

    WordPress version is 5.8.2.

    WordPress API works, i.e. wp-json produces readable information about the system.

    No error report in PHP error log.

    Can you please assist?

    Regards,
    J?rn.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Matthias Günter

    (@mguenter)

    Hi @jgorres !

    Thanks for your message. Are you using the PRO or free version of the plugin?

    Regards ??

    Plugin Author devowl.io GmbH

    (@devowl)

    Hi @jgorres,

    Since we haven’t received any response from you for over two months, we assume that your problem has been resolved.

    If, contrary to expectations, you still need help, feel free to contact us again!

    Best regards,

    Jan

Viewing 2 replies - 1 through 2 (of 2 total)
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