Does not work

  • juanplima

    (@juanplima)


    1 year ago

    When clicking to connect with the wordpress account, I click to approve the connection and when returning to the website, it doesn’t show as connected, no matter how many times I go through the process and approve the connection!

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  • Hi @juanplima,

    That’s a terrible experience! Could you try completely disconnecting the connection and attempting the setup afresh? Here’s how:

    • Go to this debug page: example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your domain)
    • Under Merchant Center, click MC Disconnect
    • Under Google Account, click Disconnect Google Account
    • Next, go to Marketing > Google Listing & Ads and initiate the connection.

    That should allow you to complete the setup. If you come across any issues, please create a support request so we can take a deeper look.

Viewing 1 replies (of 1 total)
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