Does not work

Hi @robineero

I’m sorry to hear that the plugin didn’t work as expected. I noticed that you haven’t reached out to our support team before, and we’d love the opportunity to help figure out what went wrong.

If you can share more details about the issue you encountered, we’d be happy to guide you through the setup and ensure everything works as it should.

Looking forward to assisting you!

My only issue is that it does not work. How can I share more details (for example screen recording)?

When I click fetch then the animation keeps animating yet does not fetch anything. When I open the feed editor I see that there are items but it just does not fetch them. Like, it does not do the single task the plugin is supposed to do.

• This reply was modified 2 weeks ago by robineero.

Hi @robineero

Thank you for getting back to us with more details! I completely understand how frustrating this must be, and I’d be happy to help troubleshoot the issue.

When the animation keeps running but doesn’t fetch anything, it’s often related to a cron issue. To investigate, please follow these steps:

1. Install and activate the?WP Crontrol?plugin on your website.
2. Navigate to?Tools > Cron Events.
3. In the search box, enter “wprss_” and then click on the Search Hook Names button.
4. Take a screenshot of the search results and share it here. You can upload the screenshot using Snipboard.

Additionally, please send us your debug logs and the RSS feed URL you’re trying to import.

With this information, we’ll be able to pinpoint the issue and work on a solution. We truly appreciate your patience and look forward to helping you get everything running smoothly!