Does not work well with the Woo Variations Table plugin

Hello @rocou,
I hope you are well

Thank you for writing, we answer with these 2 points:

1. On the product page,
When the “add to cart” button is not replaced by the “Preorder now”,
it is because you have not configured the product correctly

Here you can see how it should be configured: Official documentation: preorders-for-woocommerce-free-version

2. Regarding to “Preorder for Woocommerce does not work well”,
If you are referring to something other than point 1, please be specific so we can help you

– Best Regards

Hello Kleinmann,

Thank you for the quick response.
However I repeat my remark: the “add to cart” button is not modified. Of course I read the documentation perfectly and made the necessary changes.

Best regards

@niloybrightvessel While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

Thankfully are other ways to get information you need:

• Ask the user to install the Health Check plugin and get the data that way.
• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
• Ask the user for the step-by-step directions on how they can reproduce the problem.

You get the idea.

We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

Hello @jdembowski,
Thank you for your advice

@rocou we want to help you, so we need to know how your product is configured

Is it a simple product or one with variations?
Could you show us in a public link how the product is configured?

For example, you can use google drive to show us a screenshot without showing sensitive information and share it as public

– Best Regards

Hello @kleinmannbrightvessel

If there is a possibility to send you information privately (email for example), I could send you screenshots as well as the result of my findings, the list of my plugins, etc.

Best regards.

Hi @rocou ,
As the moderator said, since it’s open source, it’s not a good idea to share the details via email until you are our customers.
Read it for more details:
https://www.ads-software.com/support/topic/does-not-work-well-with-the-woo-variations-table-plugin/#post-15949196
Our team is checking the compability issue with this plugin.

Hello !

As we haven’t received a response, I’ll mark this as resolved. Feel free to open
a new topic, if you continue encountering issues or reopen this topic; we’d be
happy to assist. Thank you!