Totally off topic but here goes. Please excuse me @cantonjester while I attempt an explanation. I’ll try to be brief.
We appreciate your concern.
However, we would like to clarify few things.
Thanks. I’m glad we appreciate each other. Now that that’s out of the way:
Sometimes we may have to login and check issues at our customer’s website as we are not able to replicate it from our end.
Don’t. Really, do not for the reasons I mentioned above. These are not your customers*, these are users of your free plugin. As I’d written if you are going to go that way then this will be escalated to the plugins team.
If you feel that that step is necessary then please consider removing your plugin from the repo. There are so many things that you can do such as gather requirements, obtain settings, process logs and many other troubleshooting steps that do not ever require you to log into the user’s site.
As you know, the Woocommerce plugin already has an excellent built in way to get the theme, plugin, settings, PHP version etc. Use that, replicate the issue. But don’t log into user’s sites. That is going too far.
*If these are your customers then let me know here and I’ll close this topic. Plugin authors are not permitted to support their customers in these volunteer forums.
I now return this topic back to it’s regularly scheduled program.
