Does this plugin work with T1 payments?

  • dea_om

    (@dea_om)


    7 years ago

    Hi,
    I was testing this plugin to use on the page with WooCommerce, but none of the payments gets true. After the submit everything looks fine, but no payments have actually been processed. So I was starting to doubt if we are using the correct plugin. The merchant account is with T1 payments (https://t1payments.com/) which should be using NMI gateway. I tried with different api keys, but still no result. So my question is, does this plugin work with the T1 payment gateway or not? And if it works, why the payments aren’t processed?
    Thank you for your reply.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Design Team

    (@bngdesign)

    Hello!
    We’re currently checking on this and will let you know what we find. Until we get back to you, please check the following:
    Go to: WooCommerce > Settings > Checkout > NMI Gateway for WooCommerce in your WordPress Admin.
    Please confirm the Transaction Type is set to Authorize & Capture. If it is set to Authorize Only, that could explain what you are seeing with the successful order in WooCommerce, but the payment not getting to the gateway.
    Please let us know what you find.
    Thanks!
    The BNG Team

    Thread Starter dea_om

    (@dea_om)

    Hi!
    The settings are correct. Is it possible that it’s not working for specific countries? Is that the job of a plugin or a gateway?
    Thank you.

    Plugin Author Design Team

    (@bngdesign)

    @dea_om
    Thanks for checking the settings. It could be possible that it is not working for countries outside of the US. The only way we restrict it is that payment must be made using USD. Other than that, it should work fine. You would have to check with T1 Payments to see if they have any restrictions on their end as far as location goes.

    Please let us know what they say. If they don’t have an answer, we can look into this further.
    Thanks!
    The BNG Team

    Thread Starter dea_om

    (@dea_om)

    Hi,
    it seems there is no restriction as for location. But it seems to fail for the countries that don’t have province. The woocommerce form doesn’t provide a field of province if the country doesn’t have it. So is it possible in the plugin, to check, if there is no province, to just add NA or something similar?
    Thank you for your help!

    Plugin Author Design Team

    (@bngdesign)

    @dea_om

    We are only able to collect and pass through what is defined in WooCommerce for the state/province value. Unfortunately, we’re not able to default it to a certain value if it is not defined. Please check and make sure that you are collecting it correctly and if it is not an option for the specified country, you may have to contact WooCommerce or look into adding the state to the list within WooCommerce yourself.

    If possible, please post the url of your site along with the country/province combination you are having issues with. That might lead us to an answer as well.
    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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