Does your plugin BLOCK Customer login from My Account page?

  • Resolved kristinubute

    (@kristinubute)


    1 year, 2 months ago

    Hi,

    Does your plugin BLOCK Customer login from My Account page or the general Customer Login screen?

    My client is using your plugin for security purposes for the website. Woocommerce website.

    I notice recently that I CANNOT click on the domainname.com.au/customer page where it has the Customer login details so they can login to their Woocommerce account.

    I have to click on the TAB button to get to the Username field AND the password field. This is very strange, never seen this before.

    We have just had 3 customers who say they CANNOT view their previous orders in their MyAccount. But I have just realised that possibly WHY they cannot is because they CANNOT actually click on the “ORDERS” link in the MyAccount. Nothing is clickable at all on this page. They CANNOT click on the “Dashboard ” in My Account, they cannot click on “Downloads” and “Change Address” in MyAccount either.

    This is very strange

    So now I am assuming that this is something to do with a security thing in your plugin maybe blocking it ?

    Can you advise whether that could be something like that causing this please?

    Thanks

    Kristin

Viewing 1 replies (of 1 total)
  • Plugin Support wfpeter

    (@wfpeter)

    Hi @kristinubute, thanks for getting in touch.

    I’m not certain Wordfence would disable specific links or prevent input boxes from being clicked. For the “My Account” page, if 2FA is being used then Wordfence > Login Security > Settings > WooCommerce integration would need to be checked.

    The problem sounds potentially like a plugin/theme conflict so I would try the site with a default theme such as Twenty Twenty-Four and all plugins disabled except for Wordfence and WooCommerce. If the pages work as expected during this time, reenable your theme and plugins one-by-one to see when the links and input boxes stop being directly clickable. Perhaps your Browser Console might point to errors being thrown when you see this behavior.

    I would also ensure any custom code that may modify front-end or CSS elements isn’t active during the time you’re checking for potential problems.

    Let us know what you find out,
    Peter.

Viewing 1 replies (of 1 total)
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