Doesnt Capture

  • Resolved yener35

    (@yener35)


    3 months, 2 weeks ago

    Hello,

    Im using this plugin on other websites, where it works flawless. But on the site i have mentioned, it doesnt seem to capture anything.
    Offcourse i have checked WP_CRON and that is working right. Also i have tried to disable cache plugins.

    Please can you check whats wrong?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Aamir

    (@aamiribsf)

    Hello @yener35,

    Greetings of the day!

    It appears that the plugin files are not loading properly on the checkout page of your site. Please see the screenshot for reference: https://bsf.d.pr/i/rvR5WB

    Could you please check if tracking is enabled in the plugin configuration? Additionally, ensure that tracking is not disabled for specific user roles in the settings.

    Looking forward to your response.

    Best regards,

    Thread Starter yener35

    (@yener35)

    Hi,

    Tracking is enabled and also no rules for disabling/ See screenshot.

    https://prnt.sc/5ALN2kpUZ5GM

    Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @yener35,

    It seems the issue is related to the “Woodmart” theme conflicting with the cart abandonment plugin. If you’re using the same theme on other websites where it works fine, please let us know.

    I recommend contacting Woodmart’s support team, as many users have resolved similar conflicts through their assistance. You can also refer to this forum thread for a potential fix: Woodmart Forum Thread.

    If their support provides any updates, please share them with us, and feel free to reach out if you need further help.

Viewing 3 replies - 1 through 3 (of 3 total)
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