doesnt import data

  • Resolved fm20201

    (@fm20201)


    4 years, 9 months ago

    I got listing website as two main categories as the following hierarchy:

    Companies > Manufacturing > Electronics
    Companies > Service Industry > Insurance
    …

    Problem:
    1. WP all import doesn’t recognize the hierarchy level to be chosen, just one step.

    2. Trying to import the company’s information (CSV), but, the progress bar is showing noting, even after a few hours it is showing zero and under progress. the data belong to just 500 company without even image, just a text, and URL.

    how to deal with them?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author WP All Import

    (@wpallimport)

    Hi @fm20201

    WP all import doesn’t recognize the hierarchy level to be chosen, just one step.

    You have to import the entire hierarchy for this. See instructions here: https://www.wpallimport.com/documentation/taxonomies/nested/.

    If that doesn’t help, please replicate the problem on a debug server at https://wpallimport.com/debug and open a ticket at https://www.wpallimport.com/support/ (we’ll have to see the data/settings to help).

    Trying to import the company’s information (CSV), but, the progress bar is showing noting, even after a few hours it is showing zero and under progress.

    Is the timer counting even though nothing is happening? If so, please take these steps:

    • Replicate the problem and write down the time that it happened (including timezone).
    • Contact your web host and ask them to check the server error logs for any relevant entries. Be sure to include your IP, the time it happened, and the URL in your browser when it happened.

    Let me know what they find.

    • This reply was modified 4 years, 9 months ago by WP All Import.
    Plugin Author WP All Import

    (@wpallimport)

    @fm20201 I am marking this as resolved since we haven’t heard back from you. You can follow up here if you still have questions about these issues.

    Anyone else, please open a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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