Doesn’t open gallery

Hello @samumray,

Thanks for reaching out to us!

Can you please send us a link so we can take a closer look?

Thank you,
Beatrice.

Hello Beatrice

https://samumray.in.ua/kto-v-bukete

Hello @samumray,

Can you please let us know how you created that gallery and what you used? A screenshot would be very helpful.

Thank you,
Beatrice.

There is an experience of cooperation with technical support of another plugin.

They suggested tracking plugin WP Activity Log entries

Give access using plugin Temporary Login Without Password

They have the ability to insert confidential information.

How to convey to you?

• This reply was modified 2 years, 8 months ago by WP_8.

Hello @samumray,

We cannot accept login info here as is stated here: https://www.ads-software.com/support/guidelines/#the-bad-stuff

Please send us the screenshot we asked for initially.

Warm regards,
Beatrice.

I’ll take screenshots a little later.

• This reply was modified 2 years, 8 months ago by WP_8.
• This reply was modified 2 years, 8 months ago by WP_8.
• This reply was modified 2 years, 8 months ago by WP_8.

Gallery screenshot

• This reply was modified 2 years, 8 months ago by WP_8.

One cube is opened in a separate page.

And only then the plugin works.

• This reply was modified 2 years, 8 months ago by WP_8.

There is another plugin on the site now. We’d like to return yours, so please let us know if you need more from us.

Hi @samumray,

Thanks for explaining!
Please edit the gallery and where you have Gallery Settings > Link to > select ‘Media file’ > save.
Please see screenshot: https://imgur.com/a/q6GoygQ

Warmly,
Mihaela