Doesn’t send to outside domain emails

  • jaipsen

    (@voidofinspiration)


    7 months ago

    I’ve tried this numerous times and it just doesn’t send to email addresses outside the domain address. I have contacted support and they see no problem. They don’t help, just continue to say it works and that it is on my end. Completely worthless plugin!

    • This topic was modified 7 months ago by jaipsen.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @voidofinspiration,

    I’m truly sorry for any trouble you’ve experienced.

    I kindly request the one chance to better understand the issues you encountered on your site. Could you please provide more details, such as any error messages or what you’re observing on your report page?

    Alternatively, if you could also reach out to us again via our support email with the review link, I’ll jump right in and investigate personally.

    We’re committed to making sure your email experience is smooth sailing, and your input helps us do just that.

    Rest assured, my team and I will prioritize addressing this issue.

    Thanks for your patience and cooperation.

    Looking forward to your response and the chance to make things right for you.

    Best regards,
    Shubhanshu

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @voidofinspiration,

    I hope this message finds you well. I wanted to touch base once again regarding the issue we discussed earlier. We’re eagerly awaiting your response to help us pinpoint the root cause of the email sending problem you’re experiencing.

    To clarify, the Icegram Express plugin handles email management tasks such as creating forms and sending campaigns. However, successful email delivery relies on several factors including your site’s reputation, email delivery score, spam score, mailer sending limit, and more. We’re committed to assisting you in resolving this issue and kindly ask for the opportunity to gain a deeper understanding of the situation.

    If you could reach out to us through the support channel provided here, we can gather additional information necessary for further debugging.

    Rest assured, once we have more insight, I’ll make it a priority to investigate and address this matter promptly.

    We’re eagerly anticipating your reply and the chance to rectify the situation for you.

    Thanks!

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @voidofinspiration,

    Hope all is going great with you. ??

    I came across your support and was curious if the issue mentioned has been resolved. Do you need any additional support?

    Waiting for your response.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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