@gtsitsis The issue you’re experiencing is due to Presto Player not offering integration with existing cookie banners. When the cookie banner is active and cookies are not accepted, Presto Player cannot play the video. This is because Presto Player tracks viewing behaviour by associating it with either the user’s ID (if logged in) or their IP address (if not logged in). Since this data is stored on your WordPress installation, GDPR compliance requires anonymizing the IP address, which can be done with custom code on your end.
Additionally, you must obtain consent from your users to store data based on their user ID, which is typically implied if they’ve provided their email address.
Unfortunately, compatibility enhancements with cookie banners are not currently planned. Therefore, with the plugin enabled and cookies not accepted, Presto Player will not be able to display the video.
