Doesn't Work

I have no luck seeing heatmaps with this. I finally found a thing in Chrome to resize the browser window, but none of the sizes in chrome are the same so I have to set them all custom – which may be a chrome issue, but the bottom line is that even WITH the browser allegedly resized, the app shows me NO heatmaps. No hotspots at all. This is coming off of the dashboard as soon as I’m done typing and I won’t be using it again.

Help has been limited at best. My last question was 2+ days ago, still with no response. I realize it’s free – I guess I got what i paid for – nothing.