doesn't work

What version are you using?
Make sure you are using the latest version of this plugin.

What is the URL to your form?

Mike

hi mike,

using 3.1.7.2 and using wordpress 3.5.1.

i thought this worked when i first installed, but been trying all afternoon with no luck. the link is here.

i appreciate your help very much.

There could be a PHP error on the page.
Your server might have PHP error display turned off so it does not show what the error says. You can try this temporarily to possibly see the error.

Edit the wp-config.php file and add this line:
define('WP_DEBUG', true);

Be sure to remove it later when done testing as some poorly written plugins and themes will display warnings that are not really hard errors just warnings.

Was there an error?

If there are no errors…

The theme you are using could be causing it…
Do this as a test:
In Admin, click on Appearance, Themes.
Temporarily activate your theme to a WP default one…

“Twenty Twelve” (default for WP 3.5+)

It does not cause any harm to your WP to temporarily change the theme test and then and change back.
Does it work properly with a default WP theme?
If it does then the theme you are using is the cause.

Maybe another plugin is conflicting…
Look on the Admin – Plugins – menu.
Temporarily Disable (not uninstall) all your other plugins.
Does it work now? If yes, Activate each of the plugins one by one to determine which one conflicts. Test if the problem goes away after activating each plugin one at a time. This way you can determine which plugin was causing the problem.

Did you determine the the cause?

maybe i’ll just post my e-mail on the page, or i could just delete it and try another plugin?

thats a lot to go thru for someone who just began using wordpress one month ago. i don’t even know where to find the wp-config file.

All of this testing can take 5 minutes.

first of all, i wasn’t lying when i told you i didnt even know where the wp-config file is? it might take you 5 minutes, not me.

and after finding it and making the change, how am i now going to make heads or tails out of it?

it isn’t the theme and it isn’t the plugins.

there was a long list of warnings in the config.php and i have no idea of what any of it means. the only thing i found that says something is wrong is this:

Notice: register_uninstall_hook was called incorrectly. Only a static class method or function can be used in an uninstall hook

any idea what the above php error means? or what to do about it? could it be what is causing the form not to send?

i tried both other things you said and it still doesn’t work.

i disabled the plugin and took the form off the page for now.

after downloading the update on my fs contact form to 3.1.7.3 and reactivating, i tried again. this time i got an error saying that “php sessions are broken on this server”.

i sent a ticket to my host. not sure if it will work after fixing that as i didn’t get this message yesterday and all it did was keep refreshing the capcha, but i guess i will find out when they fix it.

In Version 3.1.7.3, I added the feature to notify you when php sessions are broken on your server. Now I can eliminate guesswork as to what the problem is.

Here is the help page
https://www.fastsecurecontactform.com/session-start-error

thats a big help. thanks a lot. i will have to wait to hear back from my host and see if they get it straightened out, but from what i read on your link, this should do it.

i hope so. i would like to keep the form.

The plugin has gone trough some bug fixing in the last few versions since version 3.1.7 when I had to restructure the code to fix for compatibility with JetPack, SFC Like, and other plugins that modify “The content”.

When version 3.1.7 came out, I had to require PHP sessions but it seems every 1 out of 3,000 users has a server with broken sessions.

I worked almost all day today on a new approach to sessions that no longer uses PHP sessions, but an internal WP replacement. So hopefully the issue can be resolved for good.
Will you test it?

All you need to do is FTP to your server, and upload some files that I can send you.

Fill out my support form and go ahead and ignore the donation request it asks for. Then I will send you the files to test.

Mike

sure. will do. i already sent a ticket for support to my host, but haven’t heard back of yet, so let’s see if this works.

i just sent in the form.

I’m having a similar problem even though I use it on another website (same hosting) where it works fine.
It just redirects to the same page (without any errors – even if I omit an obligatory field) and doesn’t send. I have done the following:
– the FSCF test e-mail works
– I have disabled all the other pluggins – no change
– I have changed the theme to TwentyTwelve – no change
– seeing the issue with hosting at GoDaddy, I have tried the plugin WP MAIL SMTP (test e-mail works) but it doesn’t help.
– I have tried every combination mentioned on the e-mail tab regarding the ‘enable when web host requires “mail from” etc. – no change
Can you please help ?
Jay

Jay, maybe you can test my unreleased version:
https://www.ads-software.com/support/topic/doesnt-work-138?replies=15#post-3785541