Doesn't work

I’m trying to make some sense of this, but you’re not giving me much to go on. What exactly is your problem so I can replicate it? You will only see the file upload on the front end, if what you expected to see is the upload field in the form editor itself. Let me know. Obviously your situation is isolated, does this really deserve 1 star?

Your absolutely right. I shouldn’t have given this 1 star without contacting you for support first. I’ve revised my review and will revise it again if we can get this thing working.

My website it personalizedshowercurtains.com, and my customers can upload an image to have printed on a shower curtain. I’m using gravity forms in conjunction with woocommerce to accomplish this. My goal is for my users to be able to crop their image to the right size and do some basic editing before submitting their order.

I generated an api key and put it into settings, however each time I click “save” the api key disappears, so I’m not sure if it is actually saving it or not. When I add the aviary editor to the form and then go and view the page from the front end the whole form doesn’t show up anymore. When I delete that field the form shows up fine. I’d really love to get this working so your help is very much appreciated, and sorry for this initial bad review.

Thank you for changing that and giving me the opportunity to help you out with this issue.

I was going to combine the plugins similarly, but opted to go with Car66 Professional instead of wooCommerce, since Cart66 provided Gravity Forms support out of the box and wooCommerce required an additional plugin.

That other plugin maybe where the incompatibility lies. I am assuming you have purchased this other plugin and installed it right? This is the one I’m referring to: click here.

However, your issue of the API Key disappearing is odd and maybe because you are using the wrong type of API Key. You generated the one for the “Web” correct? I’d double check that and see if that is the issue. I’ll try to replicate your situation on my end and see if I can come up with anything useful.

Some things you can check to help me sort this out for you are:

1.) API Key Type
2.) Are wooCommerce, Gravity Forms, wooThemes Gravity Forms Integration, and my plugin all installed and active?
3.) If you deactivate the wooThemes GF Integration plugin does a form with the Aviary Editor Field work as expected?
4.) Are you running the form in AJAX Mode [gravityforms ajax="true"]? If so, what happens when you set that to false?

I know these are a lot of questions, but your feedback and participation and greatly appreciated.

In gravity forms the upload of the file doesn’t actually take place until the form is submitted. How does this work with your plugin?

It creates a temporary directory in your uploads folder and uploads them there. The end result though is the file generated on the aviary server and linked in the form entry. (The next update with handle the form entry appearance and functionality better.) Does that answer your question?

I’m guessing you are using internet explorer right?

I just tested it with IE and had the issue where I kept pasting the api key in but it disappears. I noticed that when you copy the API Key from Aviary, you can sometimes pickup a space or tab that causes this weird behavior in IE.

Try first copying the Key from Aviary and then pasting it into notepad and see if you have a space/tab before or after it. Copy and paste just the key from there and into the Forms > Aviary Options > Aviary API Key input, and you’ll see it stay put while you save it.

Give that a shot and let me know if it helps.

1.) API Key Type

I generated a new API key although the old one was also for web. When I put either API key in and select file types, when I click “save” the page just refreshes, but no information is stored.

2.) Are wooCommerce, Gravity Forms, wooThemes Gravity Forms Integration, and my plugin all installed and active?

Yes

3.) If you deactivate the wooThemes GF Integration plugin does a form with the Aviary Editor Field work as expected?

Tried deactivating it and it still doesn’t work

4.) Are you running the form in AJAX Mode [gravityforms ajax=”true”]? If so, what happens when you set that to false?

Nope, Ajax mode is off, but I tried it on as well and neither way works.

This is a page running a form with aviary option in it. It’s not a product page through woocommerce. It’s just a wordpress page.

https://www.personalizedshowercurtains.com/test-form-page-2/

Here’s another identical page with the identical form except without the aviary option.

https://www.personalizedshowercurtains.com/test-form-page/

Actually ignore the last one, I see what you are talking about now. I miss read it before. I’m working on a fix for that now.

Ok yeah, I tried in firefox, and used notepad in between. No spaces, but still not working.

I’ve submitted the update, but it seems the upgrade notification hasn’t been posted yet. You can simply delete the old version and reinstall the updated one from https://downloads.www.ads-software.com/plugin/aviary-image-editor-add-on-for-gravity-forms.zip

Please try the new version and let me know if this takes care of your issue.

On a side note, I noticed you were asking for super high resolution images from the visitor. The problem with that is Aviary’s Free API Service doesn’t return the images in that high of resolution. You need their premium service to get images in their original resolution back. It’s too costly for most folks, but I suppose that in certain circumstances it makes sense.

On the form visibility issue, I used firebug and saw that your whole form has inline styles with display: none; Is conditional logic or something set that would hide the form like that?

So the API key sticks now, but the form still doesn’t show up. I updated the page I linked to above, but it still isn’t displaying the form when aviary is part of it. The resolution thing will be a bit of an issue, but I think if this works properly for me I’ll probably go ahead and pay for it.

There seems to be a jquery conflict happening which I think may be the source of your issue. I would be able to diagnose this further and potentially resolve the issue if I could access the site. If you are comfortable doing so, then please create a temporary admin account for me and email the credentials to support at watersedgeweb dot com. I believe I can have this up and running for you once I’ve made a few adjustments to my plugin in your site. Thanks.