Hi,
It is strange, as it is working for a lot of people. Maybe it could be a plugin conflict ? Could you tell me which plugin are activated on your website ?
If you are looking for a solution, could you give me an URL to your website ? To help me troubleshooting the issue.
If the plugin list is too long, you can take a screenshot and send it thanks to the support request : https://pluginlyspeaking.com/support-request/
Sorry for the inconvenience,
Best Regards,
PluginlySpeaking