Doesn’t Work

We are using latest version of both Woo & WooSquare plugins:
https://i.imgur.com/acrghV9.png
https://i.imgur.com/JZTa3DP.png

I tried rolling back to 3.8.3 but the issue remains.

Here is more detail.
We load a new “new simple” product in WooCommerce.

4 products are in stock

(For testing this issue we saved the product first and then edited to set sync with Square).

We edit product > general tab > Sync with Square /Send product data to Square is ticked.
Now, Under the Inventory tab “Synced with Square is ticked”.
We Update.

Stock amount still shows as 4. All looks good.
But on product list page is shows “out of stock”
Go back in to edit the product and Quantity now = Zero.

On occasions I see this message: “the stock has not been updated because the value has changed since editing. Product XYZ has 0 units in stock.”
https://i.imgur.com/1uuj3Ey.png

But not every time.

=====
We have to go back in to the general tab. Untick “sync with Square” and manually update the inventory.

Currently this means we can’t sell these products at retail, only online.

Hi,

Sorry to hear about that.

I understand some errors are affecting the sync:

We now have this issue:?<em><strong>New stock +inventory cannot be uploaded if sync to Square is ticked</strong></em>.

"the stock has not been updated because the value has changed since editing. Product XYZ has 0 units in stock.”

I was unable to check the screenshots you sent, can you please send the screenshots again? You can use https://snipboard.io – then we’ll be in a better position to help.

Looking forward to hearing from you.

It’s been a while since you responded, so I’m marking this as resolved – we’ll be here if/when you need us.

Yes, I read your reply “I was unable to check the screenshots you sent” and honestly was dumbfounded.

https://i.imgur.com/acrghV9.png
https://i.imgur.com/JZTa3DP.png

View post on imgur.com

Seriously, just post these into your favorite browser.

I’m struggling to understand WHY you need me to download some other screenshot app!!!

Meanwhile, looks like THIS POST from @mareestclaire addresses the issue.

Please don’t close this thread until we have tested the issue is resolved.

Hi,

Sorry for the confusion from my end.

It appears that the screenshots links were not working on my end, I switched to another device and I could see them.

On occasions I see this message: “the stock has not been updated because the value has changed since editing. Product XYZ has 0 units in stock.”

To eliminate the possibility of a conflict with the theme or plugins, please follow these steps:

• Firstly, deactivate all plugins except for WooCommerce and Square. After doing so, check whether the problem continues to persist. If it does, please let us know. However, if the problem is resolved, proceed to the next step.
• Gradually reactivate each plugin, testing for the issue at every stage. Once you identify the plugin causing the problem, leave it deactivated and inform me.
• If you are unwilling to perform these tests on the active server, consider setting up a similar version of your site on a staging server using WP-Staging. This plug-in allows effortless copying and redeployment of a WordPress site.

More info: https://woocommerce.com/document/how-to-test-for-conflicts/

Let us know how that goes for you.

Closely following other threads here – it seems the issue is not resolved with the latest version. It certainly isn’t for us.

Hi @websiteswhichwork

Thank you for reaching out to us. We appreciate your patience and are sorry to hear that you’re still experiencing issues with the latest version of our WooCommerce Square plugin.

As our colleague suggested a method to test the conflict issue earlier, Did you manage to follow that? If not, here are a few steps to troubleshoot:

Check your WooCommerce and Square Sync Settings: Ensure that your WooCommerce and Square settings are correctly configured to sync inventory. Check both ends – your WooCommerce settings and your Square Dashboard settings.

Update your Plugins: Make sure that all your plugins, including WooCommerce and Square for WooCommerce, are updated to the latest version. Outdated plugins can often cause conflicts.

Conflict Test: Disable all other plugins except WooCommerce and Square for WooCommerce, and switch to a default theme like Storefront. If the issue resolves, it means there’s a conflict with another plugin or theme. You can then enable them one by one to identify the conflicting one.

Check API Connection: Make sure that the API connection between WooCommerce and Square is functioning correctly. You can do this by going to WooCommerce > Settings > Square and clicking on ‘Square sync‘.

Reach out to Square Support: If the issue persists, it might be a good idea to reach out to Square support as well, as they may have additional insights.

If none of these steps resolves the issue, please get back to us with any error messages you see or additional details about the issue. We’re here to assist you.

Thank you for your patience and cooperation. We’re committed to helping you resolve this issue and ensure a smooth operation for your client’s business.

Cheers!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.