Works and great support!

Hi @n2kdesign!

Thankls for letting us know, we’re here to help!

Could you send us the URL you want to connect?

Feel free to write us, if you need any assistance,

Trustindex

Hello Lidia,

for sure! I will be very happy, if u can fix it!

At the Moment it is just a workspace on this webspace, don’t Wonder. ?? https://n2k-photography.de/businessfotografie/

I tried to use it in the footer.
But the Problem Starts at the begining in the backend, when I Connected my Google Account.
There I get the failure Message there are no Reviews on Google.

Greetings
Natascha?

Hi,n2kdesign!

Could you send us the Google URL you wish to connect?

We would need that to see if the issue persists.

Feel free to write us, if you need any assistance,

Trustindex

https://www.google.com/maps/search/?api=1&query=Google&query_place_id=ChIJY_xVQRuFvUcRXHlasfDVweg

Hi @n2kdesign!

We could connect this link without a problem.

Could you check if you have the newest version of the plugin?

If you still experience the issue, please send us a screenshot of it and the troubleshooting text:

https://snipboard.io/jbQgkG.jpg

https://snipboard.io/JIlY2m.jpg

Feel free to write us, if you need further assistance,

Trustindex

I tried to connect the on another Webpage, that worked too. But on this Page where I need it, it doesn’t work.

Here are the Troubleshooting Codes (in German)

It tells, that there a no comments on this Google Page. I tried the same with other pages, they doesn’t work too.

But why? If there any problem with the WordPress Installation?

Frontend

Backend

URL: https://n2k-photography.de/businessfotografie
MySQL Version: 5.5.5
WP Table Prefix: wp_2_
WP Version: 6.4.2
Server Name: n2k-photography.de
Cookie Domain: n2k-photography.de
CURL Library Present: Yes
CSS path: /home/.sites/106/site51/web/wp-content/uploads/sites/2/trustindex-google-widget.css
PHP Info:
Version: 7.4.16
Memory Usage: 27.31MB
Memory Limit: 256M
Max Upload Size: 16M
Max Post Size: 32M
Allow URL fopen: Off
Allow URL Include: Off
Display Errors: On
Max Script Execution Time: 120 seconds
WP_HTTP_BLOCK_EXTERNAL: not defined
WP_ACCESSIBLE_HOSTS: not defined
Plugin: Widgets for Google Reviews
Plugin Version: 11.3
Options:
active:
version:
page-details: Array
(
[id] => ChIJY_xVQRuFvUcRXHlasfDVweg
[name] => “N2K Design & Photography”
[avatar_url] => https://lh5.googleusercontent.com/p/AF1QipPV2JrVd9AzTjc7iYXLrVp0ORx4liW2UwgExYMb=w900-h900-k-no-p
[address] => Gartenstra?e 13, 55276 Oppenheim, Germany
[rating_number] => 25
[rating_score] => 5
)

subscription-id: 
proxy-check: 
style-id: 
review-content: 
filter: 
scss-set: 
lang: de
no-rating-text: 
dateformat: 
rate-us-feedback: 
verified-icon: 
enable-animation: 
show-arrows: 
content-saved-to: 11.3
show-reviewers-photo: 
download-timestamp: 
widget-setted-up: 
disable-font: 1
show-logos: 1
show-stars: 1
load-css-inline: 
align: 
review-text-mode: 
amp-hidden-notification: 
review-download-token: 301dc41c3c
review-download-inprogress: 
review-download-request-id: 
review-download-modal: 
review-download-is-connecting: 1
review-manual-download: 
reply-generated: 
footer-filter-text: 0
show-header-button: 
reviews-load-more: 
activation-redirect: 
notifications: Array
    (
        [not-using-no-connection] => Array
            (
                [active] => 
                [do-check] => 
                [timestamp] => 1705094959
            )

        [not-using-no-widget] => Array
            (
                [active] => 
                [timestamp] => 1705015776
            )

    )

CSS:

Active Theme: N2K 1.0.1
Plugins:
Burst Statistics – Privacy-Friendly Analytics for WordPress (1.5.3)
Complianz | GDPR/CCPA Cookie Consent (6.5.6)
Elementor (3.18.3 – active)
Elementor Pro (3.18.2 – active)
FileBird Lite (5.5.8.1 – active)
UpdraftPlus – Backup/Restore (1.23.16)
Widgets for Google Reviews (11.3 – active)
WP-Optimize – Clean, Compress, Cache (3.2.22)
Yoast SEO (21.7 – active)

The problem is solved after an update!!

Great, thanks for letting us know!