Doesn’t work

  • pismaipeeters

    (@pismaipeeters)


    10 months ago

    I installed the plug and followed the settings. I’ve choosen categories+tags. I have overridden the theme’s ‘Related Products’ setting (Woostify). But the products shown don’t have the same tag(s) or category. They are random and the same everytime. I contacted support but I don’t see any answer.

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  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @pismaipeeters,

    Greetings from WebToffee Support.

    Firstly, we sincerely apologize for any inconvenience you’ve experienced. We’d like to take this opportunity to clarify that we haven’t received your query within the WordPress forum or our official support desk. It’s possible there was a miscommunication or an issue in receiving your inquiries. Could you please let us know where you contacted support? This will help us identify the source of your communication.

    Additionally, we would also like to take this opportunity to better understand the issue you have experienced and resolve the issue you’re experiencing, kindly provide us with the following:

    1. A screenshot of the plugin’s main settings page.
    2. WooCommerce System Status report: You can access this report in WooCommerce by navigating to WooCommerce -> Status -> Get system status report. This report will provide details about your site environment.

    Your input is invaluable to us, and it will help us provide you with the best possible support and address your concerns effectively.

    Once again, we apologize for any inconvenience this situation may have caused. Rest assured, we’re here to assist you every step of the way.

Viewing 1 replies (of 1 total)
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