Doesn’t work

Hi @enricocipolla ,

Greetings from WebToffee Support!

Thank you for reaching out regarding the issue you’re experiencing. After reviewing your situation, it seems there may be a compatibility issue between the Smart Coupons for WooCommerce plugin and another third-party plugin on your site, which is contributing to this behavior.

To help us identify the conflicting plugin, we kindly request that you reactivate the Smart Coupons plugin and carry out the following troubleshooting steps:

1. Temporarily deactivate all plugins on your site except for the Smart Coupons for WooCommerce and WooCommerce plugins.
2. If the issue does not occur, please activate each plugin one by one and check when the issue reappears.

Additionally, please share the WooCommerce System Status report with us. You can access this report in WooCommerce by navigating to WooCommerce -> Status -> Get System Status Report. This will provide us with valuable details about your site environment.

We appreciate your cooperation in this matter and look forward to your response.

It seems that the problem is between you and “Abandoned Cart Lite for WooCommerce” plugin.

Here below the report:

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Active Plugins (29)<br><br>Contact Form 7: di Takayuki Miyoshi – 5.9.8<br>Yoast Duplicate Post: di Enrico Battocchi & Team Yoast – 4.5<br>Google for WooCommerce: di WooCommerce – 2.8.5<br>Site Kit by Google: di Google – 1.135.0<br>WPBakery Page Builder: di Michael M - WPBakery.com – 7.9<br>Loco Translate: di Tim Whitlock – 2.6.11<br>Mailchimp for WooCommerce: di Mailchimp – 4.4<br>MC4WP: Mailchimp for WordPress: di ibericode – 4.9.17<br>Orbisius SEO Editor: di Svetoslav Marinov (Slavi) – 1.0.4<br>Payment Plugins for PayPal WooCommerce: di Payment Plugins<br>[email protected] – 1.0.52<br><br>Regenerate Thumbnails: di Alex Mills (Viper007Bond) – 3.1.6<br>Relevanssi Live Ajax Search: di Mikko Saari – 2.5<br>Relevanssi: di Mikko Saari – 4.23.1<br>Safe SVG: di 10up – 2.2.6<br>Speed Optimizer: di SiteGround – 7.6.6<br>Security Optimizer: di SiteGround – 1.5.5<br>Monitoraggio avanzato della spedizione per WooCommerce: di zorem – 3.6.9<br>Abandoned Cart Lite for WooCommerce: di Tyche Softwares – 5.20.0<br>Table Rate Shipping for WooCommerce: di JEM Plugins – 2.29<br>WooCommerce Legacy REST API: di WooCommerce – 1.0.4<br>WooCommerce: di Automattic – 9.3.2 (aggiornamento alla versione 9.3.3 disponibile)<br>Woodmart Core: di – 1.0.43<br>Yoast SEO: di Team Yoast – 23.4<br>SiteGround Central: di SiteGround – 3.1.0<br>WP Consent API: di RogierLankhorst – 1.0.7<br>WP Crontrol: di John Blackbourn – 1.17.0<br>WP Mail Logging: di WP Mail Logging Team – 1.12.0<br>WP Mail SMTP: di WP Mail SMTP – 4.1.1<br>Smart Coupons For WooCommerce Coupons: di WebToffee – 1.8.3 Inactive Plugins (6)<br><br>Advanced Dynamic Pricing for WooCommerce: di AlgolPlus – 4.8.3<br>Free Gifts Product For Woocommerce: di – 1.0<br>OptinMonster: di OptinMonster Popup Builder Team – 2.16.5<br>Stripe Payment Gateway for WooCommerce: di FunnelKit – 1.8.2<br>WooPayments: di WooCommerce – 8.2.1 (aggiornamento alla versione 8.2.2 disponibile)<br>XML Sitemap Generator for Google: di Auctollo – 4.1.21 Settings<br><br>Legacy API Enabled: ?<br>Force SSL: –<br>Currency: EUR (€)<br>Currency Position: right_space<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 giorni<br>Level threshold: –<br>Log directory size: 1 MB WC Pages<br><br>Shop base: #6 - /negozio/<br>Carrello: #7 - /carrello/ - Contiene il blocco woocommerce/cart<br>Pagamento: #8 - /checkout/ - Contiene il blocco woocommerce/checkout<br>Il mio account: #9 - /il-mio-account/<br>Termini e condizioni: #404 - /condizioni-generali-di-vendita/ Theme<br><br>Name: Woodmart<br>Version: 7.5.2 (aggiornamento alla versione 7.6.0 disponibile)<br>Author URL: https://themeforest.net/user/xtemos<br>Child Theme: ? – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente<br>ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child<br><br>WooCommerce Support: ? Templates<br><br>Overrides: woodmart/woocommerce/archive-product.php<br>woodmart/woocommerce/cart/cart-item-data.php<br>woodmart/woocommerce/cart/cart.php<br>woodmart/woocommerce/cart/cross-sells.php<br>woodmart/woocommerce/cart/mini-cart.php<br>woodmart/woocommerce/checkout/form-checkout.php<br>woodmart/woocommerce/checkout/thankyou.php<br>woodmart/woocommerce/content-product-cat.php<br>woodmart/woocommerce/content-product.php<br>woodmart/woocommerce/content-single-product.php<br>woodmart/woocommerce/content-widget-product.php<br>woodmart/woocommerce/global/breadcrumb.php<br>woodmart/woocommerce/global/form-login.php<br>woodmart/woocommerce/global/quantity-input.php<br>woodmart/woocommerce/loop/add-to-cart.php<br>woodmart/woocommerce/loop/loop-end.php<br>woodmart/woocommerce/loop/loop-start.php<br>woodmart/woocommerce/loop/no-products-found.php<br>woodmart/woocommerce/loop/orderby.php<br>woodmart/woocommerce/loop/pagination.php<br>woodmart/woocommerce/loop/sale-flash.php<br>woodmart/woocommerce/myaccount/form-login.php<br>woodmart/woocommerce/product-searchform.php<br>woodmart/woocommerce/single-product/add-to-cart/grouped.php<br>woodmart/woocommerce/single-product/add-to-cart/variable.php<br>woodmart/woocommerce/single-product/meta.php<br>woodmart/woocommerce/single-product/product-attributes.php<br>woodmart/woocommerce/single-product/product-image.php<br>woodmart/woocommerce/single-product/product-thumbnails.php<br>woodmart/woocommerce/single-product/rating.php<br>woodmart/woocommerce/single-product/related.php<br>woodmart/woocommerce/single-product/sale-flash.php<br>woodmart/woocommerce/single-product/tabs/description.php<br>woodmart/woocommerce/single-product/tabs/tabs.php<br>woodmart/woocommerce/single-product/title.php<br>woodmart/woocommerce/single-product/up-sells.php<br>woodmart/woocommerce/single-product-reviews.php<br>woodmart/woocommerce/single-product.php Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br><br>Daily Cron: ? Next scheduled: 2024-09-26 16:08:02 +02:00<br>Options: ?<br>Notes: 65<br>Onboarding: completed Action Scheduler<br><br>Completato: 3.894<br>Oldest: 2024-08-26 18:13:50 +0000<br>Newest: 2024-09-26 12:00:27 +0000<br><br>Operazione non riuscita: 30<br>Oldest: 2024-08-19 16:29:06 +0000<br>Newest: 2024-09-26 00:05:03 +0000<br><br>In attesa: 8<br>Oldest: 2024-09-26 12:01:29 +0000<br>Newest: 2024-11-09 18:37:38 +0000 Status report information<br><br>Generated at: 2024-09-26 14:00:51 +02:00<br>

Hi @enricocipolla ,

Thank you for getting back to us! We appreciate you identifying the potential conflict with the ‘Abandoned Cart Lite for WooCommerce’ plugin.

To help us investigate this issue further and replicate it on our end, could you please provide us with the following information?

1. Screenshots of the coupon edit page for the coupon you experienced issues with.
2. Screenshots of the configurations you have set in the Abandoned Cart Lite for WooCommerce.

If you have any privacy concerns regarding sharing this information here, please feel free to share it via this link.

Looking forward to your response.

I sended you the screenshot via the form in the link you provided me (ticket number 72983).

e

• This reply was modified 3 weeks, 5 days ago by enricocipolla.

Hi @enricocipolla ,

Thank you for sharing the information with us. We have reviewed it, and unfortunately, we were unable to replicate the same issue on our end while using the Smart Coupons for WooCommerce plugin in combination with the Abandoned Cart Lite for WooCommerce plugin.

This suggests that the conflict may be arising from another plugin. If you are able to identify the conflicting plugin and share more details about your setup, it would greatly assist us in narrowing down the issue.

Looking forward to your response.

Hi @enricocipolla ,

We haven’t heard back from you for a while. As this thread has been inactive, we are marking it as resolved.

If you are able to identify the conflicting plugin, feel free to share the details with us through this thread as a follow-up, or you may create a new thread, and we will be happy to investigate further.