Hi @robinsongarden,
I’m sorry your experience has fallen short of your expectations. If I may, I’d like to clarify on a few points here:
– We visited your website to investigate the issues you raised, and the plugin appeared to be working correctly. You did raise an important issue about the Frequently Asked Questions feature not working as intended, which we were able to reproduce, and are investigating now.
– As can be seen from our support forum on here, we are engaged with our users and respond to any queries posted here, and do what we can to assist with any issues. In your case, you raised two separate issues relating to features in the Messenger platform infrastructure (and not part of the WordPress plugin itself), so it took us a little bit of time to investigate internally to understand and verify the issues – but once that was complete we got right back to you. We apologise for the wait time, but we certainly don’t ignore anyone!
All the best,
Facebook Team
