Doesn’t work. and Support is not good

  • Just bought this plugin to discover 2 virus on my site but it never detected one.

    Also support is very lazy or I don’t know, I needed to pay for help outside malcare. Maybe this works to prevent attacks, but we have another options like Cloudflare, hostin security and other plugins.

    I had two virus, Malvertising and Pharmahack, but Malcare plugin didn’t detected them, also Support very lazy and never tried to search them and eliminate. Don’t buy this, you will lose the money tbh.

    • This topic was modified 1 year, 4 months ago by sneesel.
Viewing 1 replies (of 1 total)

  • Hello @sneesel ,

    We apologize for the inconvenience you’ve experienced with our plugin and support. We take these matters seriously and strive to provide the best service possible.

    Upon reviewing our records, we couldn’t locate any support ticket related to the issue you mentioned. We want to address this issue promptly and help you resolve any security concerns on your website.

    To assist you better, could you kindly share the ticket ID if you had previously raised a support request? If you haven’t yet contacted our support team, please do so by clicking on this link. Our team is dedicated to investigating and resolving any issues you may be facing.

    Your website’s security is of utmost importance to us, and we would like to ensure that our plugin works effectively for you.

    Once again, we apologize for any inconvenience caused, and we hope to work with you to resolve these concerns promptly.

    Thank you for your understanding.

    Regards,
    Sweta

Viewing 1 replies (of 1 total)
  • The topic ‘Doesn’t work. and Support is not good’ is closed to new replies.