Doesn’t work on a multi-language website – NO support

  • Installed this plugin and bought the Premium version. Sending mails to customers doesn’t work at all if your site is multilanguage. And what is worse: The developer refuses to give support on this. Not even paid support.

    UPDATE:
    After rating the plugin with 1 star, I got contacted again and now the designers are trying to solve the issue. Although it’s not solved yet, I appreciate their efforts and am reconsidering my rating today. The plugin itself is fine. And I’m sure that we’ll find a solution together to make it work on a multilanguage website.

    • This topic was modified 8 years, 1 month ago by brewerrudy.
Viewing 1 replies (of 1 total)
  • Plugin Author Josh Kohlbach

    (@jkohlbach)

    Hi @brewerrudy,

    I just reviewed your Premium support ticket, seems you were asking for support for qTranslate. We don’t currently support this plugin and have never made any claims to.

    Integration with this plugin (and ones like it such as WPML) is not something we can do right away, it would be a longer process involving testing and working with the other developers. We did record this as a feature request though.

    In your ticket you asked if you could pay us to do it. Our team isn’t setup as a consulting company so we aren’t able to accommodate custom development for individual customers. Our suggestion was that if you’re keen to get the integration done right now then you would need to contract a developer to help you.

    Regarding the refusing to give support… I understand your frustration but I think the 1-star review on our free product (given this was a Premium product issue) is a bit unfair. Our support has always provided quick and detailed answers to your support requests for Premium support questions, even if they aren’t the answer you’re after we’d rather be upfront and honest in our dealings.

    I welcome the feedback but it would also be great if you could reconsider your 1-star rating on our free plugin in light of this as technically it’s a missing integration, not a broken plugin.

    Thanks in advance,
    Josh

Viewing 1 replies (of 1 total)
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