Doesn’t work on mobile

works without hassle on my side with latest version. android, ios, everywhere so far.
so cant replicate.

I understood the problem. When the section with the first popup is hidden, the others stop working. It does not matter on the mobile or desktop version.

Can you explain a little more so that I can formulate a workaround solution for all?

Or do you mean if a Section is set to hidden on mobile via Elementor’s responsive controls then all sections containing the popup are also hidden?

If the section is configured to be hidden on the mobile phone through the Elementor responsive elements, then all sections containing the pop-up window are not hidden. The button is shown, but when you click on it, the pop-up window does not appear.

Thank you for the info – I’ll take a look at how we can get it sync with the section’s responsive settings.

Thanks for you work! Your plugin is wonderful!

I’m having the exact same problem as @aminaz,

would be awesome if you could manage to solve the bug.

love your plug-in!

Cheers

• This reply was modified 7 years, 1 month ago by weltu.

This is correct. It is not clickable on the phone.

Vegard

Hi Guys,

I’m experiencing the same problem. I have two navigation sections, one that’s displayed on desktop and one that’s displayed on mobile. The desktop one works perfectly, the mobile one does not. I’ve tried setting up a different pop-up for mobile but it still doesn’t work.

Here’s a link to my site: The Talk to a counsellor button on the navigation bar triggers the pop-up.

https://kcc.blackboxin.com/

Thanks

Shyam

Hi There!!

Anyone managed to solve this??

Thanks .

I’m glad i found this post as I’m having the same issue and wouldn’t have realised why otherwise…

However @norewp has there been any planned fix for this in an upcoming update??

I’m having the same problem!

I have two different elements that each have a PopBox button. The first element only shows on tablet and desktop, and the second element only shows on mobile. When I click the button that is shown on tablet and desktop, the PopBox opens perfectly. When I click on the button that is shown on mobile only, nothing pops up – it looks like the button is broken.

But, what’s interesting is… I’m using Safari version 12 and I noticed that if I put the browser into Responsive Design Mode (under Develop on the browser menu) and click the PopBox button while in either a desktop or tablet view, the PopBox appears and works exactly as expected. If I click the button while in a mobile view, no PopBox appears. BUT, if I flip right over to the desktop or tablet views, I see that the PopBox DID appear – it just appeared in the wrong view. The button IS generating the PopBox, it’s just not generating it in the correct element, so it’s being hidden.

If I set both elements to be visible on mobile (just as a test) both buttons work as expected.

Hopefully the bug can be fixed soon! Other than this issue, I really like the plugin!

Ok, I found a work around for this problem!

When I created my PopBox button, I turned it into a Global Widget and used the same widget for both my Tablet/Desktop view and my Mobile view. That is how I was getting the behavior described in my post above.

To workaround the issue, I created a “New PopBox” with the exact same content as the original and a different title. So, if my original PopBox was called “Join My Newsletter”, my second PopBox is called “Join My Newsletter Mobile” – and they both have the exact same content. Then I attached my first PopBox button (that only displays on Tablets and Desktops) to “Join My Newsletter”. Just to be safe, instead of modifying my second button, I just deleted it and dragged a brand new PopBox Button element over and then attached that second PopBox button (that only displays on mobile) to “Join My Newsletter Mobile”.

Both buttons seem to be working correctly now in all the views! If you have problems, double check that the buttons are each pointing to a different PopBox. Hopefully this helps until the bug gets resolved!