Doesn’t work [UNPROCESSABLE_ENTITY]

  • Unfortunately, we were required to change over from the old plugin which worked great to this one which just doesn’t work. Customers try to checkout but get an error message saying [UNPROCESSABLE_ENTITY]

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  • The UNPROCESSABLE_ENTITY tag means that the order failed at the PayPal side. This can happen for various reasons, including a regular payment decline, address validation problems, or other. If you have debugging on, the logs may tell you more information about the decline.

    You could also reach out to https://www.paypal-support.com for assistance on figuring out more about the error.

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Thanks for providing feedback.

    The latest update should make eventual errors more clear by displaying user-friendly messages in the checkout and order notes.
    The part of the error you shared only says that the order failed at PayPal like mentioned above.
    The PayPal tech support can help, but you can also open a thread in the support forums to get assistance from us: https://www.ads-software.com/support/plugin/woocommerce-paypal-payments/

    Thanks!

    Kind regards,
    Niklas

Viewing 2 replies - 1 through 2 (of 2 total)
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