Doesn’t work with videos for me

  • Just installed free version, it doesn’t work with videos, it wont play the video on the website page (embedded) and doesn’t link anywhere either, like to the video on Instagram, only displays the thumb. Tested on 3 browsers with all local and server caches cleared. Wasted my time on this.

Viewing 1 replies (of 1 total)
  • Plugin Author Mark Zahra

    (@markzahra)

    Hey @cheets_uk, we’re happy to help you with this. Would it be possible to send us the website URL where the feed is embedded, please?

    One of the main reasons we see this happening is copyright claims. If a video post on Instagram is using something like copyrighted audio in the background, it may be flagged for a copyright claim. This would either be done automatically by Instagram or via a user report. In such cases, the Instagram API won’t provide the video until the claim is resolved.

    If that’s not the case for you, we’re happy to look into it further for you.

    For future reference, we’re always available in the support forum to help with such issues before posting a review. Hopefully we’ll be able to help you sort this one out and flip the review around. ??

Viewing 1 replies (of 1 total)
  • The topic ‘Doesn’t work with videos for me’ is closed to new replies.