Doesn’t work with Zapier

  • Resolved OFS

    (@ep2012)


    4 years, 7 months ago

    Hi,

    So this took countless hours to narrow down what as causing issues with Zapier not being able to access our WP site.

    We tried to figure out which plugin was causing the problems before, but then Zapier started working with all of them turned on so we couldn’t figure out the problem.

    Well, this time around when again problems & countless hours of troubleshooting, we finally figured out it’s this plugin.

    Can you fix it to work with XMLRPC pls.?

    We narrowed it down to the captcha on the login form.

    Thanks

    • This topic was modified 4 years, 7 months ago by OFS.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Please describe your problem in more detail. What problem do you have and after which actions? Provide a link and screenshots to the page where the problem occurs. Since it is not clear what are you talking about.

    Since this data can be confidential, maybe, it would be better if you create a private ticket on our support forum (https://support.bestwebsoft.com/hc/en-us/requests/new). Please include a link to this post, so that we could recall the case immediately.

    Thread Starter OFS

    (@ep2012)

    Hi there,

    If you don’t know what zapier does, it allows you to connect 2 totally different sites together.

    So in this instance, it will be WP to Twitter. Every time I create a new post, it will tweet that post to Twitter.

    Now sorry, to be clear, every time zapier tries to connect to XMLRPC, it says the user name & p/w is invalid & when we turn off your plugin, it works.

    We narrowed it down to an issue with the users’ login area & the captcha.

    Thanks

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    We cannot provide compatibility with all existing products. Our products are compatible with each other and with the official www.ads-software.com themes and plugins.

    We will consider this issue, and if we deem it necessary, we will make the necessary changes to the plugin.
    If you’d like, you can request a paid customization and provide all the details in private ticket on our support forum (https://support.bestwebsoft.com/hc/en-us/requests/new). This way, we could develop the functionality that would match all of your requirements.

    Thread Starter OFS

    (@ep2012)

    How much does it usually cost?

    I don’t have money to do these fixes.

    Thanks

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Please create a private ticket on our support forum (https://support.bestwebsoft.com/hc/en-us/requests/new) and include a link to this post, so that we could recall the case immediately.

    Thread Starter OFS

    (@ep2012)

    Hi,

    So I did that, but then had MAJOR issues (still do) with your support ticketing system.

    I don’t understand why I have to create a log in just to e-mail you after I created the ticket.

    But I did that anyway & then I couldn’t log in no matter what I did.

    Last Pass saved the login info, but you are using a different URL for your tickets & every time I go to the URL that was in the e-mail, it would take me to https://support.bestwebsoft.com/ instead of your zendesk area, & I couldn’t log in.

    That’s what the login seems to be associated with.

    We wasted 30 mins. on this & I finally gave up.

    Very very stressful. Please fix it.

    Thanks

    Plugin Author bestwebsoft

    (@bestwebsoft)

    The link https://support.bestwebsoft.com/- is correct. Our zendesk area is https://support.bestwebsoft.com. You need to follow this link, find the submit a request field, enter the necessary data and click the “Submit” button.

Viewing 7 replies - 1 through 7 (of 7 total)
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