DoExpressCheckoutPayment API call failed.—Error Code: 10410

  • HI there, been using your awesome plugin for a while now but getting strange errors lately, last 2 months or so. the email i get goes:

    DoExpressCheckoutPayment API call failed.

    Error Code: 10410
    Error Severity Code: Error
    Short Error Message: Invalid token
    Detailed Error Message: Invalid token.
    Order ID: 2074
    Customer Name:
    Customer Email:

    I got an email from my customer this morning asking if i got his order as he got an error message on checkout.

    I DO GET paypal payment every time but this is a bit frustrating for both my customers and me.

    Please help!

    Many thanks,
    Alek

    https://www.ads-software.com/plugins/paypal-for-woocommerce/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor angelleye

    (@angelleye)

    Have you recently installed any sort of a caching or CDN service in WordPress or on the server directly? That’s typically the only time I see this come up.

    Thread Starter elcrni

    (@elcrni)

    thank you for your reply. I do not have any caching plugins. I just made a test purchase and after confirming my order i get a blank page with lots of lines of code error, related to “WooCommerce TM Extra Product Options” plugin. Temporary fox was to install older version of PayPal plugin and it works now.

    thank you!
    Alek

    Plugin Contributor angelleye

    (@angelleye)

    What were the errors?

    jitske

    (@jitskepaladijncom)

    I have the same error. But I don’t have the WooCommerce TM extra product Options plugin.

    Plugin Contributor angelleye

    (@angelleye)

    You’re getting an invalid token? Do you have any caching or CDN plugins installed in WordPress or running on the server directly?

    l3kilos

    (@l3kilos)

    Hi, I just got the exact same error this morning. A customer submitted 3 orders because he was getting errors, although I got all 3 payments successfully. Interestingly, I also see 3 additional orders (one for each of his payment attempt) that are all for 0 items and $0.00. I’m not sure why there are 2 orders for each payment attempt he made, but it must be part of the issue…

    The error is the same (removed name and email):

    DoExpressCheckoutPayment API call failed.
    Error Code: 10410
    Error Severity Code: Error
    Short Error Message: Invalid token
    Detailed Error Message: Invalid token.
    Order ID: 942
    Customer Name: xxx
    Customer Email: [email protected]

    Plugin Contributor angelleye

    (@angelleye)

    Can you please submit a ticket here and include this info as well as any plugin logs you can provide?

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘DoExpressCheckoutPayment API call failed.—Error Code: 10410’ is closed to new replies.