DOI Not Being Sent By One of Two Popups

  • Resolved jasperdemann

    (@jasperdemann)


    6 months, 1 week ago

    Hi

    I use Elementor Pro and have two ‘Subscribe’ popups; the first is triggered by clicking on a button/link in the site header.
    When a potential subscriber does that, Brevo sends a DOI email to the them, they click on ‘Confirm’, then their email address is added to my contacts list in Brevo and the subscriber is taken to a landing page.
    This popup works as it should.

    The other popup is triggered 15 seconds after my homepage has loaded, but if a potential subscriber fills out their details on this one, they don’t receive the DOI email and their name is still added to the contacts list in Brevo, even though they haven’t confirmed.

    I’ve compared all the settings between the two popups and I can’t see any differences, apart from the ID names.

    I also designed a new ‘test’ popup and published that and I have the same issue.

    My head is hurting trying to think how this might happen!
    How can a subscriber be added to the Brevo contact list before confirming their email address?!

    Has anyone got any ideas?

    The page I need help with: [log in to see the link]

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  • Plugin Support alexisbienayme

    (@alexisbienayme)

    Hi,

    Could you please confirm if you are using an integration with Brevo on Elementor ?

    I am referring to this link : https://www.brevo.com/plugins/elementor/

    If so, you would need to get in touch with Elementor as they developped this integration, thus we are unable to provide our support even if it’s about the contact sync on your Brevo account.

    Best Regards,

    Alexis

Viewing 1 replies (of 1 total)
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