Dokan Image Upload Error

  • Resolved rossaskewwp

    (@rossaskewwp)


    11 months, 2 weeks ago

    Hi There,

    I have a multi-vendor marketplace for clothing designers. My designers are have issues uploading images through their Dokan vendor dashboard. Whenever they attempt to upload an image, they receive a message stating “Sorry, you are not allowed to upload files,” or “Error uploading files”. This occurs on all browsers: Safari, chrome, and mobile.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @rossaskewwp,

    We would like to inform you that we have not identified any issues locally regarding uploading images from the vendor dashboard. Therefore, we assume that this error may be occurring due to a conflict with other plugins or themes on your site. To address this, we recommend taking your site to a minimal state and observing if the problem persists. Here are the steps you can follow:

    1. Deactivate all plugins except Dokan Lite and WooCommerce.
    2. Switch to a stable theme, such as Storefront.
    3. Clear your site cache as well as the browser cache, and then try again.

    In case the issue is resolved, it indicates that there is a conflicting plugin or theme installed on your website. To identify the responsible plugin/theme, it is recommended to carry out a thorough conflict test. You can refer to this third-party article for assistance in tracing the problematic plugin/theme. Once you have determined the conflicting plugin/theme, please reach out to the relevant support team for further assistance.

    Thanks!

    Plugin Support Tanvir Hasan

    (@tanvirh)

    Hi @rossaskewwp,

    As we haven’t heard back from you for a while, we’ll consider this topic resolved. If you encounter any further issues, please don’t hesitate to open a new topic.

    Thanks!

    Thread Starter rossaskewwp

    (@rossaskewwp)

    Hi There, I did all of the above and it still did not work. Is there another way we can try it ?

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Dokan Image Upload Error’ is closed to new replies.