Dokan lite: orders not showing in vendor dashboard

  • Resolved 0xdanielimad

    (@0xdanielimad)


    1 year, 3 months ago

    i am using dokan lite plugin

    i was setting it up created a vendor and a customer account to test everything.

    uploaded test products and when i try to order as a customer the orders only apear in woocommerce and not in vendor dashboard in dokan.

    i am hosted on bluehost and i tried to clear cache, disable most of the the plugins still not showing.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Tanvir Hasan

    (@tanvirh)

    Hi @0xdanielimad

    It looks like there might be a conflict between the Dokan and the site theme or another plugin. To troubleshoot this, please try the below-described steps.

    • Please deactivate all plugins except the Dokan and WooCommerce.

    If the above method doesn’t resolve your problem, go for the next.

    • Switched to any default theme like Twenty Twenty or Storefront.
    • Clear your site cache as well as the browser cache and try the process again.

    You can follow this third-party article to trace the conflict.

    If the problem gets resolved, it can be said that there’s a conflicting theme or plugin on your site.

    I hope the information will help.

    Thanks!

    Thread Starter 0xdanielimad

    (@0xdanielimad)

    thanks i solved it, thr issue was with the theme i used , i used the dokan pro theme everything works fine.

    now am having another issue which i opened a ticket with at wedevs.

    I purchased the dokan pro and installed it, the problem is when activating the pro license it says invalid license.

    tried to uninstall and reinstall everything still the same issue.

    i created a user of WP with the same email i purchased the license and tryed still invalid.

    Hello @0xdanielimad,

    It appears there might be a misunderstanding in the information you’ve received. You’ve mentioned using the Dokan Pro theme, but as of now, we exclusively provide the Dokan theme. To verify the theme information accurately, kindly follow this path: WP Dashboard > Appearance > Themes. This will confirm the active theme on your site.

    As you’ve mentioned, you’ve already submitted a ticket through our Support Panel. We appreciate your patience, and our dedicated team will get in touch to provide the necessary assistance.

    Thank you for your comprehension.

    Thread Starter 0xdanielimad

    (@0xdanielimad)

    i think i didn’t explain that well. But all good need to wait for wedev team to reply to solve the license issue.

    i’m having the same issue, when a customer place an order the order show in the WooCommerce panel but not in the vendor dashboard, the vendor even get a email notification about the order but the order won’t show on the vendor dashboard until i update or make changes to the other status in the WooCommerce panel

    Thread Starter 0xdanielimad

    (@0xdanielimad)

    hello @hassanoladipupo98

    i resolved this issue by changing the theme, the theme i chose before doesn’t support dokan’s workflow i recommend using blocksy theme or a dokan built theme

    best regards daniel imad

Viewing 6 replies - 1 through 6 (of 6 total)
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