Dokan Pro – Stripe connect issue

  • Resolved ovyda

    (@ovyda)


    3 months, 2 weeks ago

    Hi, I am using Dokan Pro, the Minimog theme, WooCommerce, and Stripe Connect, and I’m experiencing issues with payments. What I want is for all the money from customer payments for vendor products to go directly to my main Stripe account after purchase, not to the vendors. Additionally, the shipping costs should also go to me and not appear in the vendors’ dashboards. The primary goal is for vendors to register on our platform, upload their products, and connect their Stripe accounts, but for all payments (including shipping fees) to be received by us. At the end of the month, we will distribute the earnings to the vendors accordingly. We also have our own warehouse. When an order is placed, the vendors should receive an email notification about the order and then ship the product to our warehouse at their own expense (this is working with email template). Once we receive the product, we will handle the shipping to the customer using the shipping fees paid by the client. However, despite configuring everything in Dokan settings , I’m still facing an issue: when a customer pays, the vendors receive the money instantly in their Stripe accounts, including the shipping fees. Do you know what could be causing this issue?

    In dokan plugin > settings i checked that shipping tax and other would be Admin

    Also I pressed on Manual Withdraw. And in

    Withdraw Charges

    Select suitable withdraw charges for vendors is still showing automated and cant do anything.

    Can someone please help me this is very important:(

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Md Fayeakuzzaman

    (@fayeakuzzaman)

    Hello @ovyda,

    Dokan Stripe Connect is the premium feature of Dokan plugin. As per forum guidelines, we are unable to discuss premium features of plugins within this forum. You can find more information about the forum guidelines at this link: https://www.ads-software.com/support/guidelines/#guidelines.

    For further assistance regarding premium feature, please reach out to us through our official support platform. We’ll be happy to help you there!

    Thanks!

    Plugin Support Tanvir Hasan

    (@tanvirh)

    Hi @ovyda

    As we haven’t heard back from you for a while, we’ll consider this topic resolved. If you encounter any further issues, please don’t hesitate to open a new topic.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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