Dollar Price instead of Euros

  • Resolved tomenr

    (@tomenr)


    10 months, 2 weeks ago

    We have a problem in our online store. It is a multilingual website: the main language is German and English the second. We are based in Germany and prices are expressed and displayed in euros in Europe. Using MaxMind Geolocation as an integration of Woocommerce, we are able to show our prices in dollars in the USA, Canada and Mexico. It happened recently that when we changed the language from German to English, here at our headquarters in Germany, the price shown was in dollars instead of euros. The same happened a few hours ago as well.
    What could this error be due to?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi there @tomenr ??

    Thanks for reaching out to Woo Support!

    It happened recently that when we changed the language from German to English, here at our headquarters in Germany, the price shown was in dollars instead of euros.

    I went ahead with visiting the site at https://www.smart-things.com/de/shop/, and either language displayed the Euro currency in my tests. Visiting from Europe.

    Below, I am attaching screenshots, for reference.

    Direct link to image: https://snipboard.io/MdziqG.jpg
    Direct link to image: https://snipboard.io/Yh39A0.jpg

    I hope this is helpful! Please let us know if you have any further questions or concerns.
    We will be happy to help you further.

Viewing 1 replies (of 1 total)
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