Domain & Hosting Support please

  • AdviceThanku

    (@advicethanku)


    9 months ago

    Hosting and domain query

Our domain has since been suspended by our domain registry after getting from them ?a payment page screenshot which we have no knowledge of or have ever done (showing Dubaipay / smart dubai -? totally different country and continent!

Our domain registrar contacted us stating Phishing had been reported on our domains and it needed to be removed immediately otherwise the domain would be suspended. Email was from a Legal and Abuse Department which we checked was not spam via their live chat portal.

They were told we have no access to our cpanel/ any of our websites or domain dashboards and then told we needed to contact our hosting provider (Hostgator)

QUESTION 1

1A. What does a suspended domain mean?

1B. Can a suspension be reversed?

SECOND PART - HOSTING is with Hostgator

We contacted Hostgator Live Chat and told the following after an hour long call:

‘thank you for letting me know. i’ll escalate the case to the admins to remove’

‘they will email you once the issue is resolved .? You should receive an update in 24 hours.?? - we didn’t

The domain (the main one with our hosting provider) has since ?been suspended by the domain registrar

THIRD PART MALWARE ?on all of our websites

As we have been paying for hosting and not one of our websites are live (either google warnings or error messages), which ?has been going on for 1.5 years (including 7 months of live chat calls) to get to the malware department where we were eventually given costs for removal!

QUESTION 2

2A ?How can Hostgator be charging us? hosting when the domains don’t show anywhere?

2B Would really appreciate what our options are going forward or any other suggestions.

Finally, apologies for the long post and thank you in advance of any supportive comments. 
PS if this is in the wrong section would appreciate if it can be put in the relevant section.  Thank you.?
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  • Moderator t-p

    (@t-p)

    These forums are for supporting those experiencing problems with their WordPress websites (WordPress code, and add-ons from this site such as plugins and themes).

    This is not a support topic. This is an opinion/discussion piece and that’s not appropriate on this site. You’re not looking for WordPress support, you want to have a conversation about if WordPress is for you. Which is fine but again not here in these support forums or even this site.

    I suggest you try social media, a blog, other discussion sites, or request feedback from your friends, hosting provider, etc. This thread will be closed per Forum Guidelines.

    If you do need help with anything specific, we encourage you to open a new thread here.

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