• Resolved calza

    (@calza)


    The Domain Key for our website was overwritten when we pushed our staging website live after some major change. Now we are stuck at “waiting for approval”. Usually our website got approved within seconds, so I suppose there’s some information from the staging domain stuck somewhere. How can we completely reset the plugin, including the domain key requests? Will uninstall and reinstall work?

    Our website is hosted on a litespeed server by cyon.ch

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support qtwrk

    (@qtwrk)

    Did you change the site file path when migrate from stage to live ?

    and also please provide the report number , you can get it in toolbox -> report -> click “send to LiteSpeed”

    Thread Starter calza

    (@calza)

    When the staging goes live, all paths are updated automatically. But just to be sure, we run also a “better search replace” on the whole database.

    I sent the report now:
    Report number: TGMHKCRW
    Report date: 10/06/2022 08:21:19

    Thank you.

    Plugin Support qtwrk

    (@qtwrk)

    please try

    export current setting if needed

    disable plugin

    go to phpMyAdmin or mysql cli -> wp database -> wp_options table

    search and delete all rows starts with litespeed. , don’t miss the dot at end of it

    re-enable plugin , refresh the domain key again.

    Thread Starter calza

    (@calza)

    It looks like the problem resolved itself: after 48 hours, now we got a domainkey, and everything looks like it is nominal.
    Thank you for your kind help.

    Deleting the litespeed. rows in the options table worked for me. Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
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