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Resolved noureddineelmrhari
(@noureddineelmrhari)

1 year, 11 months ago

Hey,
I just installed the Litespeed chache plugin but whenever I request the domain key I get this error

There was a problem with retrieving your Domain Key. Please click the Waiting for Approval button to retry.

There are two reasons why we might not be able to communicate with your domain::

1) The POST callback to https://funtoread.epizy.com/wp-json/litespeed/v1/token failed.

2) Our Current Online Server IPs was not allowlisted.

Please verify that your other plugins are not blocking REST API calls, allowlist our server IPs, or contact your server admin for assistance.:

Thanks

The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 18 total)

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serpentdriver
(@serpentdriver)

1 year, 11 months ago

‘2) Our Current Online Server IPs was not allowlisted.’

Not your server has to be whitelisted. Quic.cloud IPs have to be whitelisted if you have firewall or your provider has blocked them. Check QC IPs: https://quic.cloud/ips
Thread Starter noureddineelmrhari
(@noureddineelmrhari)

1 year, 11 months ago
Thanks!

Do you have any idea on how to allowlist IPs on infinityfree?
- This reply was modified 1 year, 11 months ago by noureddineelmrhari.
serpentdriver
(@serpentdriver)

1 year, 11 months ago

You should better ask this your provider…!

Thread Starter noureddineelmrhari
(@noureddineelmrhari)

1 year, 11 months ago

Does the procedure of generating the key domain include injecting any .exe, .apk or .rar files?

serpentdriver
(@serpentdriver)

1 year, 11 months ago

No.

Thread Starter noureddineelmrhari
(@noureddineelmrhari)

1 year, 11 months ago

This section is called support, come on can’t you help me find any solution?

serpentdriver
(@serpentdriver)

1 year, 11 months ago

What did your provider answer?

Thread Starter noureddineelmrhari
(@noureddineelmrhari)

1 year, 11 months ago

They said that they only have a blocklist and the Quic.cloud IPs weren’t on it!

serpentdriver
(@serpentdriver)

1 year, 11 months ago

Okay, please check your installed plugins. Is there any security plugin installed?

Thread Starter noureddineelmrhari
(@noureddineelmrhari)

1 year, 11 months ago

No! I only have cloudflare connected to my website, and I have the under attack mode on! But, I had this error before connecting my website to cloudflare

serpentdriver
(@serpentdriver)

1 year, 11 months ago

Disable CF and try again. Is there any Proxy in front of your server?

Thread Starter noureddineelmrhari
(@noureddineelmrhari)

1 year, 11 months ago

No there is no proxy! Isn’t there any other way to get the domain key? Like can’t you get it for me? Please, that’s frustrating!

Plugin Support qtwrk
(@qtwrk)

1 year, 11 months ago

are you having some kind of DDoS protection from your webserver ? because if you access that URL by browser, you will get a lot of redirction and javascript checking

View post on imgur.com

as you can see in my screenshot , the first request was loading a javascript to check , and then redirect to ...token?i=1 URL

this is what stopped our server to connect to your site for domain key generation

Thread Starter noureddineelmrhari
(@noureddineelmrhari)

1 year, 11 months ago

One question, I can’t use any of the litespeed features without a domain key?

serpentdriver
(@serpentdriver)

1 year, 11 months ago

No, you can, just check description of every setting.

I wouldn’t be shure that you don’t have a proxy in front of your server. I see ngnix as server…..

Please enter the IP address of your server in General tab, but verify IP if it is really the IP address of your server and not of the proxy.