Donation confirmation issue

  • Resolved danichi

    (@danichi)


    5 years, 5 months ago

    Hi,

    We just tried out Give with default settings and found that after donation (we tried with credit card) the end-user gets to /donation-confirmation__trashed with an Error 404 page showing. The donation itself is made and confirmation via email is actually sent properly.

    How to resolve this issue? (Can’t disclose link to page because of secrecy.)

    With regards,
    Danichi

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    Hi @danichi,

    It sounds like the Donation Confirmation page set at Donations > Settings > General has been trashed, and so any donation that goes through correctly is being sent to a confirmation page that doesn’t exist. Place the [give_receipt] shortcode on a page, and then set that page as the Donation Confirmation page, and save the settings, and you should be all set.

    Have a great day!

    Thread Starter danichi

    (@danichi)

    Hi @benmeredithgmailcom,

    Thank you for a quick reply! Hmm, I actually do see a Donation Confirmation page under WordPress pages. And under Donations > General > Success page, there are two Donation Confirmation options. Is this default? (Not sure, first time using Give.)

    Hm, when I selected the other Donation Confirmation of the two, the first one disappeared. And then I got this result instead when donating (no longer successful donation it seems).

    Notice: Trying to get property of non-object in /customers/9/e/0/nameofsite.com/httpd.www/wp-content/plugins/give/includes/gateways/stripe/includes/payment-methods/class-give-stripe-card.php on line 257 Notice: Trying to get property of non-object in /customers/9/e/0/nameofsite.com/httpd.www/wp-content/plugins/give/includes/gateways/stripe/includes/payment-methods/class-give-stripe-card.php on line 258 Notice: Trying to get property of non-object in /customers/9/e/0/nameofsite.com/httpd.www/wp-content/plugins/give/includes/gateways/stripe/includes/payment-methods/class-give-stripe-card.php on line 261 Notice: Trying to get property of non-object in /customers/9/e/0/nameofsite.com/httpd.www/wp-content/plugins/give/includes/gateways/stripe/includes/payment-methods/class-give-stripe-card.php on line 262 Notice: Trying to get property of non-object in /customers/9/e/0/nameofsite.com/httpd.www/wp-content/plugins/give/includes/gateways/stripe/includes/give-stripe-helpers.php on line 987 Warning: Cannot modify header information – headers already sent by (output started at /customers/9/e/0/nameofsite.com/httpd.www/wp-content/plugins/give/includes/gateways/stripe/includes/payment-methods/class-give-stripe-card.php:257) in /customers/9/e/0/nameofsite.com/httpd.www/wp-includes/pluggable.php on line 1251 Warning: Cannot modify header information – headers already sent by (output started at /customers/9/e/0/nameofsite.com/httpd.www/wp-content/plugins/give/includes/gateways/stripe/includes/payment-methods/class-give-stripe-card.php:257) in /customers/9/e/0/nameofsite.com/httpd.www/wp-includes/pluggable.php on line 1254

    Cheers,
    Danichi

    • This reply was modified 5 years, 5 months ago by danichi.
    Plugin Contributor Ben Meredith

    (@benmeredithgmailcom)

    Following up here. Sorry for my slow response. Did you get this resolved?

    My suspicion was that the page itself had been deleted, not that it was removed from the list on the GIveWP settings.

    Navigate to the page in question in the Pages list, and confirm that it is there in the first place, and that it contains the [give_receipt] shortcode.

Viewing 3 replies - 1 through 3 (of 3 total)
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