Donation Receipt in Email not working

Hi there,

First, we’ll look to make sure the donations are marking as complete in the backend of Give. An email will only send when a donation marks complete.

If you’re noticing that most donations are marking as pending, then there is likely an issue with the IPN with PayPal. Here’s a link to an article that walks you through troubleshooting IPN issues and having your donations mark as complete:
https://givewp.com/documentation/core/payment-gateways/paypal-standard/troubleshooting-ipn-issues/

If the donations are marking as complete, then you’ll need to troubleshoot your WordPress installation to confirm that emails are being sent. Here’s an article for this as well:
https://givewp.com/documentation/core/frequent-troubleshooting-issues/troubleshooting-common-email-problems/

Thanks, and have a great rest of your day!

Hi there,

I’m going to mark this ticket as resolved, but if there is anything else you need don’t hesitate to reach out.

Thanks.