Donation Shortcode Not Working on The Homepage

Hi @dzimnikov!

Glad you reached out, here.

Usually when the form displays on one page but not another, you’re right to assume some kind of conflict going on, so let’s rule out some things and see if we can isolate the issue!

I see in the source code there that you are using a plugin to lazy-load images (smush) and that’s likely the culprit here. That plugin attempts to help the page load faster by adding all the JavaScript files into one large file and then serve them together, and also attempts to speed up page load by loading images after the page has loaded. That doesn’t work for GiveWP forms, since GiveWP requires that the JavaScript files to all be loaded in a specific order, and for images to not be lazy-loaded.

SO I’d start there, by changing the settings for that plugin to not lazy-load, and not plop all the JS files into one. That process is called “concatenation” so you’ll want to disable JavaScript concatenation.

If that doesn’t resolve it, definitely reach back out here.

Also, please send along your System Info.

Navigate to Donations –> Tools –> System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

That will give me some more context to be able to help.

Hey, thank you so much for the response. It worked perfectly!

Have another issue to bring up to you. I tried connecting the paypal account to the plugin, and it didn’t work… saying that the email that we are using isnt an active paypal account.

Which is weird, because we just used that same email/account to connect to woocommerce paypal gateway, and it worked perfectly.

I have no idea why it would work for woocommerce, but not for your plugin. Perhaps this is a known issue? Please advice.

@dzimnikov

There’s a wide variety of reasons why you might struggle to get PayPal Donations connected correctly. Some of those reasons we can solve and some are things that PayPal needs to solve, but I’m here to help you as completely as I possibly can.

The first thing you should do is confirm that you do not have GiveWP in “Test Mode.” If GiveWP is in test mode, it will attempt to connect PayPal Donations to the PayPal sandbox instead of your live PayPal account. In live mode, GiveWP connects to your live PayPal account. You can disable test mode by going to Donations > Settings > Payment Gateways.

If you still have trouble connecting to PayPal, it’s possible something is cached in your browser. Some GiveWP users have had success by logging into their WordPress site in an incognito window and then connecting to PayPal there. After you make the connection incognito, you should be fine moving forward.

If neither of those two things gets you connected, then most likely there’s an issue with your PayPal account and we want to get you connected with PayPal directly to resolve it. We created this intake form to give you more details about this problem and for you to get in touch with PayPal directly. Please make sure you complete the form as completely as possible: https://givewp.com/paypal-onboarding-reports/

The form on that page sends an email directly to PayPal, to a team that we have been told is aware of any issues, and can walk you through connecting. We’re here to help as much as we can, but ultimately they’ll have to help if none of the steps above resolve things.

As a last resort, if all else fails, I’d recommend using a different payment gateway, if possible. My personal favorite is Stripe.

Please let us know if you have further questions or need additional assistance!

Boom, the first thing worked. Thank you so much!

Glad to hear that. Very happy to help!

I’ll close this issue now.

If you have any other issues please submit a new ticket.

Now a quick favor to ask: We’re looking to earn more 5-star reviews on our www.ads-software.com page. If you’ve found our support helpful and if you’ve been loving the GiveWP plugin, I’d love to earn a 5-star review from you!
Reviews help other organizations see how much value and success other GiveWP users get from our products. I truly appreciate your time! (and you’d totally make my day )

Have a great day!

Hey, a few last questions before we close this ticket. Will leave a 5 star review once we get the process going and donations work and all, I promise ??

1) So I have the widget embedded on this site: https://festiquest.com/

Is there a way to change the styling, like the font colors and background colors. If you right click + inspect… it seems like you can change the colors using CSS… but when I try to actually put in the CSS… the colors don’t change. I think its because the widget is iframed in, but I’m not sure. I’m not great at these things.

2) When you go the third slide of the widget (where there is the “Donate Now” button), I activated the field where donors can leave a comment. Currently, the text there is “Leave a comment”. Is there a way that I can change this text to something more specific?

Appreciate all your help, looking forward to getting this all live ??