Donations Do Not Go Through
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I have a problem receiving donations throw my PayPal account, which is linked to my GiveWP website plugin as
https://mirath-initiative.org/mirath-legal-fund/Any attempt to donate returns the following error message
“An unexpected error happened while processing the donation, try again later” –The donations are by 25 to 100$. The first rejected attempt it was over 3 weeks ago – the last was today.
PayPal request money option works, the plugin is connected to the most recent PayPal API.
The information from my bank says the account’s status is active and is connected to PayPal.
This is suggesting a plugin problem
Can you please advice?The page I need help with: [log in to see the link]
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Happy to help.
Anytime there’s a payment error in the front-end, there’s a more detailed message in the back-end under Donations -> Tools -> Logs.
Click the eye icon next to any recent error message and copy/paste the full error message in your next reply.Also, include your system information found in Donations -> Tools -> System Info.
This will give us more context about the problem.
Thanks!
Hi Rick, Thank you for your reply. Just noticed that my reply didn’t get throw email. I’ll post them here; the logs and System info.
Mind you that in the1- Erro message-logs
Payment Gateway:paypal-commerce Donation Data:Give\PaymentGateways\DataTransferObjects\GatewayPaymentData Object ( [gatewayId] => paypal-commerce [donationId] => 13467 [price] => 25 [priceId] => 0 [date] => 2022-05-09 13:06:43 [purchaseKey] => 5040759f7e2c4c735e1d1e12904a6da0 [currency] => USD [donorInfo] => Give\ValueObjects\DonorInfo Object ( [wpUserId] => 0 [email] => [email protected] [address] => [firstName] => Kristina [lastName] => Tuohey [honorific] => ) [amount] => 25.00 [billingAddress] => Give\ValueObjects\Address Object ( [line1] => [line2] => [city] => [state] => [postalCode] => [country] => ) [redirectUrl] => https://mirath-initiative.org/donation-confirmation/ [legacyPaymentData] => Array ( [price] => 25 [purchase_key] => 5040759f7e2c4c735e1d1e12904a6da0 [user_email] => [email protected] [date] => 2022-05-09 13:06:43 [user_info] => Array ( [id] => 0 [title] => [email] => [email protected] [first_name] => Kristina [last_name] => Tuohey [address] => ) [post_data] => Array ( [give-honeypot] => [give-form-id-prefix] => 13241-1 [give-form-id] => 13241 [give-form-title] => Mirath Legal Fund [give-current-url] => https://mirath-initiative.org/mirath-legal-fund/ [give-form-url] => https://mirath-initiative.org/mirath-legal-fund/ [give-form-minimum] => 5.00 [give-form-maximum] => 999999.99 [give-form-hash] => 4ffddd0f6d [give-price-id] => 0 [give-amount] => 25.00 [payment-mode] => paypal-commerce [give_first] => Kristina [give_last] => Tuohey [give_email] => [email protected] [give_comment] => [card_number] => 4147 0978 0861 8427 [card_cvc] => 507 [card_name] => Kristina Tuohey [card_exp_month] => 10 [card_exp_year] => 2024 [card_expiry] => 10 / 24 [give_action] => purchase [give-gateway] => paypal-commerce ) [gateway] => paypal-commerce [gateway_nonce] => f3028a415b )
2- System info
### WordPress Environment ### Home URL: https://mirath-initiative.org Site URL: https://mirath-initiative.org WP Version: 5.9.3 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ? Language: en_US Permalink Structure: /%postname%/ Show on Front: page Page on Front: Home (#11775) Page for Posts: Unset Table Prefix Length: wpxd_ Table Prefix Length: 5 Table Prefix Status: Acceptable Admin AJAX: Accessible Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval ### Server Environment ### Hosting Provider: DBH: localhost, SRV: mirath-initiative.org TLS Connection: Connection uses TLS 1.3 TLS Connection: Probably Okay Server Info: Apache PHP Version: 7.4.29 PHP Post Max Size: 256 MB PHP Time Limit: 0 PHP Max Input Vars: 3000 PHP Max Upload Size: 256 MB cURL Version: 7.66.0, OpenSSL/1.1.1n-fips SUHOSIN Installed: – MySQL Version: 5.7.32 Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? gzip: ? GD Graphics Library: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### GiveWP Configuration ### GiveWP Version: 2.19.8 GiveWP Cache: Enabled Database Updates: All DB Updates Completed. Database Updates: All Database Migrations Completed. Database Tables: ? wpxd_give_donors? wpxd_give_donormeta? wpxd_give_comments? wpxd_give_commentmeta? wpxd_give_sessions? wpxd_give_formmeta? wpxd_give_sequential_ordering? wpxd_give_donationmeta? wpxd_give_revenue GiveWP Cache: Enabled GiveWP Cache: ?New Donation?Donation Receipt?New Offline Donation?Offline Donation Instructions?New User Registration?User Registration Information?Donation Note?Email access Upgraded From: 2.19.7 Test Mode: Disabled Currency Code: USD Currency Position: Before Decimal Separator: . Thousands Separator: , Success Page: https://mirath-initiative.org/donation-confirmation/ Failure Page: https://mirath-initiative.org/donation-failed/ Donation History Page: https://mirath-initiative.org/donor-dashboard-2/ GiveWP Forms Slug: /donations/ Enabled Payment Gateways: PayPal Donations, Offline Donation Default Payment Gateway: PayPal Donations PayPal IPN Notifications: IPN received for #13459 ( 56M65067SJ8233422 ) on 05/05/2022 at 20:47. Status VERIFIED Donor Email Access: Enabled Stripe Webhook Notifications: N/A ### Active GiveWP Add-ons ### ### Other Active Plugins ### All-in-One WP Migration: by ServMask – 7.59 All-in-One WP Migration Unlimited Extension: by ServMask – 2.45 Avada Builder: by ThemeFusion – 3.7.1 Avada Core: by ThemeFusion – 5.7.1 Brave Payments Verification: by Brave Software Intl – 1.0.4 Classic Editor: by WordPress Contributors – 1.6.2 Contact Form 7: by Takayuki Miyoshi – 5.5.6 MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7 SEOPress: by SEOPress – 5.6 SEOPress PRO: by SEOPress – 5.6 SiteGround Optimizer: by SiteGround – 7.1.0 SiteGround Security: by SiteGround – 1.2.7 Site Kit by Google: by Google – 1.74.0 SumoMe: by SumoMe – 1.31 User Role Editor: by Vladimir Garagulya – 4.62 WP Content Copy Protection & No Right Click: by wp-buy – 3.4.6 WPML Media: by OnTheGoSystems – 2.7.0 WPML Multilingual CMS: by OnTheGoSystems – 4.5.6 WPML String Translation: by OnTheGoSystems – 3.2.1 ### Inactive Plugins ### LayerSlider WP: by Kreatura Media – 6.11.1 reCaptcha by BestWebSoft: by BestWebSoft – 1.67 Wordfence Security: by Wordfence – 7.5.9 WPForms Lite: by WPForms – 1.7.4.1 WP Mail SMTP: by WPForms – 3.4.0 WPML Translation Management: by OnTheGoSystems – 2.10.8 ### Theme ### Name: Avada Version: 7.7.1 Author URL: https://themeforest.net/user/ThemeFusion Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme
Mind you that in the donations log error description it says:
“PayPal order id is missing”.Hi, @bisheralissa.
Our team is still trying to isolate the exact cause of this issue.
For one, it’s intermittent and seems to only affect certain PayPal account types.
On the other hand, it also seems to have just started and may be related to some changes that PayPal made to their API.
You can follow up on the progress of our investigation here https://feedback.givewp.com/bug-reports/p/paypal-order-id-missing-error-should-not-prevent-donations-using-paypal-donation.
For now, the only workaround is to use a more reliable Payment Gateway like Stripe.
Thanks for using GiveWP! Have a great day.
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