• Resolved bisheralissa

    (@bisheralissa)


    I have a problem receiving donations throw my PayPal account, which is linked to my GiveWP website plugin as
    https://mirath-initiative.org/mirath-legal-fund/

    Any attempt to donate returns the following error message
    “An unexpected error happened while processing the donation, try again later” –

    The donations are by 25 to 100$. The first rejected attempt it was over 3 weeks ago – the last was today.

    PayPal request money option works, the plugin is connected to the most recent PayPal API.

    The information from my bank says the account’s status is active and is connected to PayPal.

    This is suggesting a plugin problem
    Can you please advice?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    Happy to help.

    Anytime there’s a payment error in the front-end, there’s a more detailed message in the back-end under Donations -> Tools -> Logs.
    Click the eye icon next to any recent error message and copy/paste the full error message in your next reply.

    Also, include your system information found in Donations -> Tools -> System Info.

    This will give us more context about the problem.

    Thanks!

    Thread Starter bisheralissa

    (@bisheralissa)

    Hi Rick, Thank you for your reply. Just noticed that my reply didn’t get throw email. I’ll post them here; the logs and System info.
    Mind you that in the

    1- Erro message-logs

    Payment Gateway:paypal-commerce
    Donation Data:Give\PaymentGateways\DataTransferObjects\GatewayPaymentData Object
    (
        [gatewayId] => paypal-commerce
        [donationId] => 13467
        [price] => 25
        [priceId] => 0
        [date] => 2022-05-09 13:06:43
        [purchaseKey] => 5040759f7e2c4c735e1d1e12904a6da0
        [currency] => USD
        [donorInfo] => Give\ValueObjects\DonorInfo Object
            (
                [wpUserId] => 0
                [email] => [email protected]
                [address] => 
                [firstName] => Kristina
                [lastName] => Tuohey
                [honorific] => 
            )
    
        [amount] => 25.00
        [billingAddress] => Give\ValueObjects\Address Object
            (
                [line1] => 
                [line2] => 
                [city] => 
                [state] => 
                [postalCode] => 
                [country] => 
            )
    
        [redirectUrl] => https://mirath-initiative.org/donation-confirmation/
        [legacyPaymentData] => Array
            (
                [price] => 25
                [purchase_key] => 5040759f7e2c4c735e1d1e12904a6da0
                [user_email] => [email protected]
                [date] => 2022-05-09 13:06:43
                [user_info] => Array
                    (
                        [id] => 0
                        [title] => 
                        [email] => [email protected]
                        [first_name] => Kristina
                        [last_name] => Tuohey
                        [address] => 
                    )
    
                [post_data] => Array
                    (
                        [give-honeypot] => 
                        [give-form-id-prefix] => 13241-1
                        [give-form-id] => 13241
                        [give-form-title] => Mirath Legal Fund
                        [give-current-url] => https://mirath-initiative.org/mirath-legal-fund/
                        [give-form-url] => https://mirath-initiative.org/mirath-legal-fund/
                        [give-form-minimum] => 5.00
                        [give-form-maximum] => 999999.99
                        [give-form-hash] => 4ffddd0f6d
                        [give-price-id] => 0
                        [give-amount] => 25.00
                        [payment-mode] => paypal-commerce
                        [give_first] => Kristina
                        [give_last] => Tuohey
                        [give_email] => [email protected]
                        [give_comment] => 
                        [card_number] => 4147 0978 0861 8427
                        [card_cvc] => 507
                        [card_name] => Kristina Tuohey
                        [card_exp_month] => 10
                        [card_exp_year] => 2024
                        [card_expiry] => 10 / 24
                        [give_action] => purchase
                        [give-gateway] => paypal-commerce
                    )
    
                [gateway] => paypal-commerce
                [gateway_nonce] => f3028a415b
            )

    2- System info

    ### WordPress Environment ###
    
    Home URL: https://mirath-initiative.org
    Site URL: https://mirath-initiative.org
    WP Version: 5.9.3
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    Permalink Structure: /%postname%/
    Show on Front: page
    Page on Front: Home (#11775)
    Page for Posts: Unset
    Table Prefix Length: wpxd_
    Table Prefix Length: 5
    Table Prefix Status: Acceptable
    Admin AJAX: Accessible
    Registered Post Statuses: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, cancelled, abandoned, processing, preapproval
    
    ### Server Environment ###
    
    Hosting Provider: DBH: localhost, SRV: mirath-initiative.org
    TLS Connection: Connection uses TLS 1.3
    TLS Connection: Probably Okay
    Server Info: Apache
    PHP Version: 7.4.29
    PHP Post Max Size: 256 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 3000
    PHP Max Upload Size: 256 MB
    cURL Version: 7.66.0, OpenSSL/1.1.1n-fips
    SUHOSIN Installed: –
    MySQL Version: 5.7.32
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    gzip: ?
    GD Graphics Library: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### GiveWP Configuration ###
    
    GiveWP Version: 2.19.8
    GiveWP Cache: Enabled
    Database Updates: All DB Updates Completed.
    Database Updates: All Database Migrations Completed.
    Database Tables: ? wpxd_give_donors? wpxd_give_donormeta? wpxd_give_comments? wpxd_give_commentmeta? wpxd_give_sessions? wpxd_give_formmeta? wpxd_give_sequential_ordering? wpxd_give_donationmeta? wpxd_give_revenue
    GiveWP Cache: Enabled
    GiveWP Cache: ?New Donation?Donation Receipt?New Offline Donation?Offline Donation Instructions?New User Registration?User Registration Information?Donation Note?Email access
    Upgraded From: 2.19.7
    Test Mode: Disabled
    Currency Code: USD
    Currency Position: Before
    Decimal Separator: .
    Thousands Separator: ,
    Success Page: https://mirath-initiative.org/donation-confirmation/
    Failure Page: https://mirath-initiative.org/donation-failed/
    Donation History Page: https://mirath-initiative.org/donor-dashboard-2/
    GiveWP Forms Slug: /donations/
    Enabled Payment Gateways: PayPal Donations, Offline Donation
    Default Payment Gateway: PayPal Donations
    PayPal IPN Notifications: IPN received for #13459 ( 56M65067SJ8233422 ) on 05/05/2022 at 20:47. Status VERIFIED
    Donor Email Access: Enabled
    Stripe Webhook Notifications: N/A
    
    ### Active GiveWP Add-ons ###
    
    ### Other Active Plugins ###
    
    All-in-One WP Migration: by ServMask – 7.59
    All-in-One WP Migration Unlimited Extension: by ServMask – 2.45
    Avada Builder: by ThemeFusion – 3.7.1
    Avada Core: by ThemeFusion – 5.7.1
    Brave Payments Verification: by Brave Software Intl – 1.0.4
    Classic Editor: by WordPress Contributors – 1.6.2
    Contact Form 7: by Takayuki Miyoshi – 5.5.6
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
    SEOPress: by SEOPress – 5.6
    SEOPress PRO: by SEOPress – 5.6
    SiteGround Optimizer: by SiteGround – 7.1.0
    SiteGround Security: by SiteGround – 1.2.7
    Site Kit by Google: by Google – 1.74.0
    SumoMe: by SumoMe – 1.31
    User Role Editor: by Vladimir Garagulya – 4.62
    WP Content Copy Protection & No Right Click: by wp-buy – 3.4.6
    WPML Media: by OnTheGoSystems – 2.7.0
    WPML Multilingual CMS: by OnTheGoSystems – 4.5.6
    WPML String Translation: by OnTheGoSystems – 3.2.1
    
    ### Inactive Plugins ###
    
    LayerSlider WP: by Kreatura Media – 6.11.1
    reCaptcha by BestWebSoft: by BestWebSoft – 1.67
    Wordfence Security: by Wordfence – 7.5.9
    WPForms Lite: by WPForms – 1.7.4.1
    WP Mail SMTP: by WPForms – 3.4.0
    WPML Translation Management: by OnTheGoSystems – 2.10.8
    
    ### Theme ###
    
    Name: Avada
    Version: 7.7.1
    Author URL: https://themeforest.net/user/ThemeFusion
    Child Theme: No – If you're modifying GiveWP on a parent theme you didn't build personally, then we recommend using a child theme. See: How to Create a Child Theme
    Thread Starter bisheralissa

    (@bisheralissa)

    Mind you that in the donations log error description it says:
    “PayPal order id is missing”.

    Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @bisheralissa.

    Our team is still trying to isolate the exact cause of this issue.

    For one, it’s intermittent and seems to only affect certain PayPal account types.

    On the other hand, it also seems to have just started and may be related to some changes that PayPal made to their API.

    You can follow up on the progress of our investigation here https://feedback.givewp.com/bug-reports/p/paypal-order-id-missing-error-should-not-prevent-donations-using-paypal-donation.

    For now, the only workaround is to use a more reliable Payment Gateway like Stripe.

    Thanks for using GiveWP! Have a great day.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Donations Do Not Go Through’ is closed to new replies.