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Hi, @w7th.

I’m glad you reached out.

We tried to replicate the issue you are facing by accessing the Donor Dashboard, switching a profile picture, saving it and accessing the Donor Dashboard again, and we couldn’t replicate the issue. Can you send us steps to replicate it?

Unless we can reliably replicate the issue, we are relatively stuck.

Looking forward to helping you get to the bottom of this!

Hi, @w7th.

It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

Have a great day!

Sorry for the delay! I upload a screen capture of me trying to upload an image. https://w7th.com/media/donor-dashboard.mov.

Hi @w7th,

We haven’t seen anything like this, and we would like to dig in to this deeper.

To look further into this, please contact us in the following link — https://givewp.com/contact-us/. Then, for the subject of the inquiry, select the option “I am responding to a request to contact you”.

I’m marking this as resolved in here, and we’ll update this post once a fix has been provided!

Please let me know if you have further questions.

I’m always happy to help!