Donor Dashboard gets hung up when entering an email

  • Resolved ignacioc

    (@ignacioc)


    1 year, 7 months ago

    Our donors cant access the donor dashboard because the process gets hung up when they try to submit their email to get a link.

    I am getting a “/wp-json/give-api/v2/donor-dashboard/verify-email/:1 Failed to load resource: the server responded with a status of 404 ()” error on my console.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @ignacioc.

    Glad you reached out.

    we’ve seen this issue in the past when people either disabled the API or had a plugin that was messing up with the API.

    Also, the theme can cause errors like this when they change how you treat logged-out users.

    In this case, can you triple-check if there is a plugin breaking/disabling the API, or if your theme is breaking it? You can switch your theme to test it.

    Looking forward to helping you get to the bottom of this!

    Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @ignacioc.

    It’s been a while since we’ve heard back, and I know troubleshooting needs a little extra time. I’m marking this as resolved for now, but if you still have questions, you can send them along right here, and I’ll be happy to hop back in.

    Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)
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