Donordashboard doesnt log out

  • Resolved jodz

    (@jodz)


    2 years, 1 month ago

    Once you’re logged in ( scroll down to see the dashboard ) you cant log out with the button in the dashboard can you help me out here?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @jodz,

    Glad you reached out! I’ll need a little more information to get to the bottom of things here:

    First, send along your system information. You can do this by navigating to Donations > Tools > System Info (tab) and click the button to “Get System Report” and copy/paste that in your reply here.

    Next, are you seeing any errors when you attempt to log out? If you are, send along those error codes here. They will have some helpful information about what is happening. If you are able to check for errors on the developer’s console while attempting to log out, that would be very helpful here as well.

    Let me know if you have any questions in the meantime, I’m happy to help.

    Hi @jodz,

    Just checking in to see how you are doing. If you still need help, send a message along here. If you have questions, I’m here to help.

    Hi @jodz,

    It’s been a bit since I’ve heard back from you, so I’m going to mark this as resolved. If you still have questions, you can open a new ticket here and we’ll be happy to hop in and help.

    Thanks for choosing GiveWP and have a great day!

Viewing 3 replies - 1 through 3 (of 3 total)
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