Don’t buy waste of money

Hi @daniku,

first of all – I’m really sorry for the experience you’ve had with our products and/or support team.

The technical aspects:

While we’ve never had this problem before – of locking up a site with any of our products – the web development world is so vast that I can’t simply ignore the possibility of this actually being caused by one of our products. Nonetheless, we’re testing every release we’re making on multiple versions of PHP however we can’t exclude that something somewhere could happen. I’ve tried on the following PHP versions: 5.6 & 7.1, that was running on a Digital Ocean Droplet, running Ubuntu 16.04 – basically, the usual LAMP stack.

Note: WordPress recommends PHP 7.x+ as a minimum requirement – something that not a lot of hosting companies take into account. While our themes are built for as much backwards compatibility as possible, you can imagine how difficult it would be for us – if not, impossible – to test all of our themes on all available PHP versions from 5.x and upwards to the latest one.

The refund aspects:

I’ve managed to locate your support ticket within our support system. Cross-referencing tickets from w.org with our support system isn’t an easy task – sorry I took so long to reply here.

Here’s a snippet taken directly from our Refund Policy Page:

We normally do not issue refunds, for the reason that no way to return a digital product. If you are experiencing any difficulty with our theme, we will be more than happy to offer support and resolve the situation.

We will generally only offer refunds where the item you purchased is broken, malfunctioning or corrupt, or doesn’t work as described.

1. While I can personally understand your frustration with the situation, you never allowed us to help you / fix the problem / see if it’s actually caused by us.

We have this rule in place, because, from our own experience, most of the times, the problem isn’t caused by our products but rather by a 3rd party plugin / server configuration.

This is a real life story as (up until recently) plugin guidelines – that is, for having one approved & hosted on w.org – weren’t so strict as they’ve always been for themes. More so, plugin developers have been enjoying a bit more freedom in their coding practices – thus, creating scenarios where a certain plugin’s code was literally breaking our theme. Themes have to adhere to a very comprehensive set of rules & regulations (not saying plugins don’t) or otherwise they won’t be accepted.

2. Even in the support ticket you said that you understand our point about not being able to honor this refund request. It’s clear now that you didn’t want to understand, you just wanted your money back – although you had already gotten not only the PRO version of Newsmag but also 3 more PRO products so a total worth of $240.

3. While I stand by all of the above, there are situations where there simply is no chemistry – between the owner of a product and the user. I believe this one of those cases. If you could, please, send a refund request over to: [email protected] and I assure you, it will be dealt with in the shortest possible time.

Thank you,
Cristian.

• This reply was modified 8 years, 1 month ago by Macho Themes.
• This reply was modified 8 years, 1 month ago by Macho Themes.